Essay
Essay Unit 7 Principles of Safe Practice
- Institution
- PEARSON (PEARSON)
Unit 7 assignment 1: P1, P2, P3, P4, P5, M1, M2, D1 D2 This assignment includes the Cherry Trees Childrens Centre and the Merryvale Residence
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Unit 7 assignmentSharni Leech
Duty of care:
In order to preserve people's safety and avoid harm to others, as well as to guarantee that rules
and procedures are followed for the benefit of the service user, the organisation, and the staff,
it is a legal requirement known as the duty of care. Policies and procedures in the health and
social care setting help to reduce risks and give instructions on how to handle emergencies. In
addition to this, professionals are required to defend the rights and advance the best interests
of people who are victims of abuse or neglect in order to help them live the best lives possible
and have the freedom to pursue their own interests. In order for service users to understand
their own rights and the decisions they are free to make, professionals dealing with these
people must support their individual rights and protect their health and wellbeing. This is in
relation to the 2014 Care Act.
Case studies:
In the Cherry Trees Children’s Centre, duty of care is not followed. For example, none of the
volunteers has had first aid training and hasn’t been informed of the emergency evacuation
procedures. This means that policies and procedures are not followed which endangers the
safety of the children and staff. The organisation has failed to follow the health and safety at
work act. Additionally, the workplace is understaffed which is why the manager has agreed to
allow volunteers to supervise the children. The manager hasn’t done complete background
checks which can put the children and other staff at risk. This is a safeguarding issue as no DBS
checks have been completed and will pose a risk to their health and safety.
In the Merryvale Residence, spilled food and drinks are often left on work surfaces and the
waste bins are overflown which means that duty of care is not followed. This can increase the
risk of injuring residents due to falls and slips as well as a high risk of diseases and bacteria
spreading. For duty of care to be followed, the organisation should hire more staff in order to
clean the work setting and care for the residents. Discrimination is shown between staff and
service users as two females are in the same sex relationship. One of the females has
developed bruises on her arms and neck which means staff are abusing residents. Staff have
not followed the correct acts and legislations, and this will further damage the health and
safety of the residents.
Complaint procedures:
A complaints procedure is crucial in the fields of health and social care since it safeguards the
weak and allows them a voice to express their preferences. Vulnerable people find it more
, difficult to express their issues and hence find it tough to complain. In the Merryvale residence,
two female residents have not written a complaint about being discriminated against by a
member of staff as they do not want to cause problems and are not certain what their legal
rights are. All staff should follow the Equality Act 2010 to prevent further discrimination. You
can make a complaint by letter, email, in person or on the phone.
What steps are in a complaint procedure?
Informal complaint- Complaints can be resolved informally through discussion with the
individual or the department. The complainant may raise their concerns with a manager or
supervisor to attempt resolving the issue.
Formal complaint- If it is not resolved informally, the complainant may need to submit a formal
complaint in writing (a complaint form or a letter)
Investigations- Once the complaint has been received, an investigation may take place in order
to gather more information and facts. This includes speaking to staff and witnesses.
Response- After the investigation, a written response will be provided that may include a
summary of their findings and recommendations to improve in the future.
Appeal- If the person who made a complaint is not satisfied with the procedure or the
aftermath of the procedure, their complaint can be reviewed by a higher authority.
If the Cherry Trees Childres’s Centre receives a complaint, the facility should follow a
complaints procedure in order to address and resolve the concern. Firstly, the personnel at the
centre will normally record the complaint in writing. It will be noted the specifics of the
complaint, such as the date, time, and nature of the problem. Then normally, the centre will
give a timeframe in which it will acknowledge receiving the complaint. The complainant might
be made aware of the actions that will be done to investigate the complaint and the anticipated
turnaround time. Finally, the centre must then reply to the complainant in writing by detailing
the steps it has taken to rectify the problem and the ones it will take to ensure that it never
happens again. If the complainant is not happy with the resolution, they may take it up a step
to the local government or regulatory agency. If a concern is raised regarding the issues at the
Cherry Tree Children's Center, an inquiry will be conducted. The manager's and volunteers'
behaviour will be investigated, along with whether safeguarding guidelines and procedures
were followed, whether volunteers underwent the required screening, and whether emergency
measures were followed. If the investigation indicates that the duty of care was broken, the
right procedures will be taken to fix these issues. This could mean reprimanding staff or
volunteers, revisiting policies and procedures, providing workers with further training, or
changing the physical environment. As well as this, keeping the children’s parents and carers
informed about complaints can allow them to address their concerns and feedback towards the
organisation and will help build up trust.
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