This document contains essay answers for my course - BIIAB Level 3 Diploma in Business Administration . Please remember to use the essays to formulate answers in your own words. They were written by a student who passed with flying colours and had an offer from Cambridge University. They are thorou...
Unit 18 – Handle mail
Learning Outcome 1 – Understand how to deal with mail
Top tips from the writer to the reader:
1. Firstly I must remind you that these examples are built around my workplace. These may or may
not be similar to yours, therefore you can use these as an example as to how to answer the
question and evidence your answer. However do relate it to your own workplace to gain marks. I
have deliberately taken the name of my workplace out of the text to avoid any conflicts.
2. Secondly, laws and regulations change every single day. Therefore, be vigilant with your work
and ensure you cross check other sources if you are unsure.
3. Lastly, feel free to leave a review if you found this helpful and share the love <3 Good luck!
1.1 Explain how to deal with “junk” mail.
At the MY EMPLOYER, the fact that we have a receptionist who checks our mail before we
pass it on to our staff means that risk of receiving junk mail is minimised. However, if the
administrative apprentice who manages the post notices a dubious parcel; they will firstly
judge as to whether the item is appropriate to a staff member or team and will place this
on their desk by explaining that although it's not directed at them, the content relates to
their role. In contrast to items which are irrelevant to the organisation, such as items selling
services we do not require like cleaning or office equipment, will be recycled.
In order to reduce junk mail coming into a workplace, there are many tactics that could be
implemented. Such as having staff direct their personal deliveries to their home address, to
therefore reduce the amount of third-party sales catalogues being sent to the work
address. Although this is sometimes difficult for some as some staff members live alone,
therefore if a parcel was being delivered to their home whilst they were at work, no-one
would be in to sign for the parcel and the staff member would have to find the time to get
it redelivered, which is incredible inconvenient. Despite this, the tactic could be
implemented towards staff who do not live alone. In addition, the MY EMPLOYER should
try to not have its details passed on by third party trading groups, because this means that
excessive promotional materials are sent to the organisation, with the hope of obtaining
custom. This, instead, is inconvenient as more time has to be spent recycling these items
than perhaps following up on more important leads.
1.2 Describe what to do in the event of problems arising when dealing with incoming or
outgoing mail.
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