Essay
unit 5 sales and personal selling assignment 2a
- Institution
- PEARSON (PEARSON)
i have got distinction in this assignment, any question message me
[Show more]
Content preview
2B.P5 Describe how a selected business meets the needs andexpectations of three different types of customer.
2B.P6 Describe, using examples, the limits of authority that would apply
when delivering customer service.
In this assignment i am going to describe how TESCO’s meet the needs
and expectation of three different sort of customers, and i am also going
to describe the limit of authorities.
For this assignment I’m going to use TESCO as a business.
INTERNAL CUSTOMERS
Internal customers are directly connected to an organisation and are
usually inside the organisation. 3 examples of internal customers include
Managers, colleagues, other departments.
Managers will need to get trained so that they know what they need to do
and what the business expects. Tesco provides training to their new staff
in order to give a good customer service to their customers. Managers
would also need to be paid for their work. Tesco’s mangers would get
extra pay for the extra work they do which I training new staff in order to
motivate them so they can give a better training Finally managers would
need to be in a safe working environment. Tesco provides a safe working
environment for their employers it does not affect what position they are
at this means that the managers and all the people working in Tesco are
in safe working environment,
Managers would expect the chance for promotion. Tesco does provide
promotion for the hardworking managers in order to gain more success
through them. They would also expect staff discounts on food and their
shopping. This is done through giving the staff vouchers and discount
promos in order to motivate them. Another thing that managers would
expect is to have good staff under them for example good checkout staff
Tesco’s managers conduct a control check in order to make sure that their
staff is not making any mistakes which could lead to loss.
EXTERNAL CUSTOMERS
External customers are people outside the business and include new and
existing customers, pressure groups, business to business. External
customers have choice, and if they don't like your product or service can
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller minahallnabeel. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £11.98. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
71184 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now
