Unit 4 - Business
Communication
Types of communication
Electronic / Non Electronic Purpose of information P1 Sources of information P1 Audience requirements P7 Communication skills P7
P1
letter ‘’Business letters can be written to In a business it is usually the staff Letters are sent to all types of Letters are a formal method of
employees or managers, as well as within the administration people, such as people of communication as they are
Non Electronic / Electronic clients and prospective customers. department who will send out different age which is why sent from organisations such
The business letter is a formal type of letters to the staff or students at Blackburn College needs to as Blackburn College, there
communication that is usually typed Blackburn College, as they are the consider the different types of are many communication
on 8 1/2 by 11-inch white stationery ones who contact the external audiences by ensuring that all skills. The letters they send
paper.’’ Letters are a written type of people of the business. The letters sent out are both out to be professional and
information and are usually used for source of the letter also includes readable and legible. For formal as the people receiving
the formal type of communications. the staff within the HR example, the administration the letter will judge the
The main reason for someone or a department as they have all the staff at Blackburn College need businesses depending on the
business to send a letter is to information that is required to to make sure that the letters letter that they have received
exchange some type of information send out a letter, such as details that are sent out are both which is why businesses such
such as when businesses need to of the students and staff readable and legible, such as by as Blackburn College tend to
provide some type of information to including address, phone using paragraphs, subheadings, use good communication skills
their customers or clients. For numbers and other contact clear text, just enough spacing within the letters. Blackburn
example, the main purpose for a information that is required to should be used for a well College use many skills when
letter would be updating knowledge, send out a letter. presented letter that the writing their letters to be sent
for instance at Blackburn College, audience will be able to read out to either the staff or the
the administration staff will send and understand such as the students, they make sure that
letters to the students to update students or the members of the letters are formal, because
them or the parents with staff. The letter should be clear the conversation between the
information such as parents evening to understand especially if it sender and the receiver is
or any other upcoming events and contains some instructions for formal and they should also
other information the students may the reader to follow. When be as professional with
need to know such as details about sending out letters, Blackburn professional language used as
