Essay
Unit 4 - P7
- Institution
- PEARSON (PEARSON)
outline electronic and non-electronic methods for communicating business information, using examples for different types of audience
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There are many different forms of communication. Some types of communication are con-ducted on screen and on an electronic, such it is electronic communication. Electronic
communication can be both written and non written depending on the type of form. Other
types of communication are not conducted on a screen such they are non-electronic. Non-
Electronic communication can be conducted written and non-written forms.
Method Purpose of information Communication skills re- Audience
of com- quired
munica-
tion
Electronic
Written Email Using emails allow communi- In order for emails to be Company employees
cation through internet from spent and receive accurate will most likely commu-
one device to another. Major- information back. Both indi- nicate through emails if
ity of business use emails to viduals need to be able to having a team meeting
communicate both internally speak the same language to is not a possibility, as
and externally, meaning the be able to effectively com- you can send the same
use of emails are very effec- municate ideas. As well as email to multiple people.
tive globally. Emails are very the sender must know how Business can also use
effective, as they are quick to deliver information for the emails to reach out to
immediate delivery of informa- reader to effectively under- other companies for
tion, as the email goes stand. their clients to discuss
straight to the other person in- business activities or
box. conduct research.
Non - Mobile Having a business using a When talking on the phone, The business would call
Written Phone / mobile phone or landline to it is crucial that the speaker both clients, public or
Landline get in contact with both clients has the necessary skills to staff within the busi-
(Calling) and employees allow for a engage in an informational ness. Such as the com-
possible clearer understand- phone call. If both speakers pany Amazon would
ing of the topic since ques- have heavy accents the ef- also have a customer
tions can be asked and imme- fectiveness can decrease. service centre where
diately answered. Business As well the speaker must customers can call and
can also call clients or possi- keep a formal tone, espe- an employee will help
ble clients to advertise certain cially when dealing with with the customer's
products or services that the customers and the speaker problem.
business offers. must understand how to
drive the correct information
they need from the speaker
and effectively communi-
cate.
Non-Electronic
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