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Test Bank For Essentials of Marketing 15th Edition by William Perreault Jr
Test Bank For Essentials of Marketing 16th Edition
1. A famous case in the 1980s involved Coca-Cola introducing New Coke after much research. The failure of New Coke was largely due to: 
a. A narrow conception of the research. 
b. Uneven caliber of researchers. 
c. Poor problem definition. 
d. Late and occasional erroneous findings. e. Personality and presentation differences. 
ANSWER: c 
POINTS: 1 
DIFFICULTY: Easy 
NATIONAL STANDARDS: United States - BUSPROG: Analytic 
2. The process of trying to identify specific areas where additional inform...
Chapter 03 
Social and Mobile Marketing 
 
 
True / False Questions 
 
1.	The term social media refers exclusively to social networking sites like Facebook. 
 
True False 
 
2.	Firms should not attempt to educate customers about products and services using social media, since customers are busy interacting with friends and will reject attempts to educate them. 
 
True False 
 
3.	The focus of social media efforts targeted at customer interaction is building connections. 
 
True ...
Chapter 02 
Test Bank 
 
1. Ben & Jerry's mission to make the world a better place is linked to various organizational and marketing strategies, one of which is A. supporting farmers who agree to use sustainable farming practices, implementing fair working standards, and investing in local communities. B. the intent of making modest profits without sacrificing high product quality standards. C. ingredients that are all completely organic and are available only in Vermont to ensure freshness and...
Marketing Research, 8e (Burns/Bush) 
Chapter 3 The Marketing Research Process & Defining the Problem and Research Objectives 
 
1) The marketing research process contains multiple steps. The first step of the process is: 
A) Establishing the need for marketing research. 
B) Defining the problem. 
C) Establishing the research objectives. 
D) Determining methods of accessing data. 
Answer: A 
LO: 3:1: The steps of the marketing research process 
Diff: Moderate 
Classification: Application 
...
Chapter 02 
Elements of Marketing Strategy, Planning, and Competition 
 
 
True / False Questions 
 
1.	Value is defined by the customer. 
 
True False 
 
2.	A benefit is some type of utility that a company and its products provide for customers. 
 
True False 
 
3.	Starbucks is known to have shops located across the street from each other. It appears that the coffee shop chain is offering place utility. 
 
 
 
 
True False 
 
4.	Samsung's first value proposition when the ...
1. A famous case in the 1980s involved Coca-Cola introducing New Coke after much research. The failure of New Coke was largely due to 
 	a. 	a narrow conception of the research. 
 	b. 	uneven caliber of researchers. 
 	c. 	poor problem definition. 
 	d. 	late and occasional erroneous findings. 
 	e. 	personality and presentation differences. 
ANSWER: 	c 
RATIONALE: 	The release and imminent failure of the New Coke campaign stemmed from a lack of the correct problem definition by Coca-Cola. See...