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  2. PEARSON
  3. Information Technology 2010 QCF
  4. Unit 12 - IT Technical Support

Unit 12 IT Technical Support

PEARSON (PEARSON)

Here are the best resources to pass Unit 12 IT Technical Support. Find Unit 12 IT Technical Support study guides, notes, assignments, and much more.

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Unit 12 - Assignment 4

  • Unit 12 - Assignment 4

  • Essay • 12 pages • 2020
  • Unit 12 Technical Support - Assignment 4. DMX – Communicating advice and guidance on technical support. P5, M2, all criteria achieved.
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Unit 12 - Assignment 2

  • Unit 12 - Assignment 2

  • Essay • 17 pages • 2020
  • Unit 12 - Assignment 2. Understand how organisational policies and procedures influence technical support. P2, M2. All Criteria Achieved.
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BTEC IT Level 3 Course ALL UNITS D*D*D*

  • BTEC IT Level 3 Course ALL UNITS D*D*D*

  • Package deal • 76 items • 2018
  • Achieved a D*D*D* grade overall, this bundle includes 17 units of my course (out of 18), it is by Pearson. Units included are: Unit 1, 2, 3, 5, 12, 14, 18, 19, 20, 22, 25, 26, 28, 30, 31, 32. This includes most assignments of these, but not all of them. (over 90% guaranteed).
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BTEC ICT LEVEL 3 Bundle of over 18 Units

  • BTEC ICT LEVEL 3 Bundle of over 18 Units

  • Package deal • 23 items • 2017
  • Units from BTEC ICT LEVEL 3 (2010 QCF): 103,105,28,25,18,17,16,15,14,13,12,11,10,9,8,7,6,5,4,3,2, and 1 Using word count from Microsoft word: over 133,000 words written for these units combined.
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BTEC LEVEL 3 Unit 12 - IT Technical Support BTEC LEVEL 3 Unit 12 - IT Technical Support

  • BTEC LEVEL 3 Unit 12 - IT Technical Support

  • Essay • 25 pages • 2017
  • Available in package deal
    • BTEC LEVEL 3 UNIT 12 IT TECHNICAL SUPPORT P1,P2,P3,P4,P5,P6,M1,M2,M3,D1,D2 Includes over 5,000 words in assignment.
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P2 - Explain the impact of organisational policies and procedures on the provision of technical support

  • P2 - Explain the impact of organisational policies and procedures on the provision of technical support

  • Essay • 2 pages • 2017
  • Report on the Working procedures and policies: • Organisational guidelines (choose at least one of the following) eg • reporting of faults . internet use . security • You must include: • service level agreements . confidentiality . sensitivity of information • Grading tips: Include the impact of organisational constraints as well as policies and procedures e.g. • Costs of resources required • Time • User expertise
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