NURSING TASTE BANKS AND ALL REVISION MATERIALS IN ONE!!!!!!!!!

You take 10 hrs of CE during the year. Six of those hrs are obtained through certificates validating completion. Of the six hrs how many counted toward fulfilling the mandatory CE requirement All of them A dental hygienist licensed in NC is required by law to contribute as part of their yearly renewal to the? Caring Dental Professional Program Which member of the NC state board of examiners supervises and directs investigations? Secretary- Treasurer A dental hygiene licen...

The NC board of Dental Examiners consist of: 6 dentist who are licensed to practice dentistry in NC, 1 Hygienist licensed in NC, 1 consumer member. A Dental hygiene license application needs to be submitted to the board's office before January 1st In NC the following functions may not be delegated to a dental assistant II Intramural use of high speed handpiece A dental hygienist would not qualify for licensure by credentials in NC if he/she: Has previously failed the NC...

What is the composition of the NC State Board of Dental Examiners? 6 dentists who are licensed to practice dentistry in NC 1 dental hygienist who is licensed to practice dental hygiene in NC 1 person who shall be a citizen and resident of NC and who shall be licensed to practice neither dentistry nor dental hygiene What are the voting powers of each member of the Board? The dental hygienist or the consumer member cannot participate or vote in any matters of the Board which involves th...

No (False) Does the NC Board of Dentistry have the power to grant licensure by reciprocity? 8 total members, 6 dentists, 1 hygienist, 1 civilian Total number of Board members? How many Dentists, RDH's, Citizen members? Hygienist cannot vote for dental licensing matters, consumer cannot vote for dental or dental hygiene licensing matters Restrictions placed on the dentist, dental hygienist, and consumer members: member is selected and appointed by the governor and must be...

2 years How long must a foreign trained dentist spend in dental school? Any and all as long as there is a post-test and certificate of completion How many of the 15 CE hours are allowed to be obtained online? practice management must be related to patient care Which of the following courses are not acceptable for CE? retired dentists (0hrs) - exempted from all CE and CPR semi-retired class I dentist (<250hrs) - exempted from all CE but must retain CPR semi-...

Satisfied Customer Expectations 1. Solve the problem, 2. Understand expectations, 3. Offer options, let customer decide, 4. Surprise the customer!, 5. Be consistent & reliable, 6. Deliver value, 7. Make it quick and easy, 8. Keep it confidential Product Features physical characteristics of an item. (size, shape, color, texture, taste, smell) Product Benefits Advantages that a customer gets from the product feature. What is the best way to explain product features and bene...

active listening the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words Add-on services available services for specific product purchases that customers can opt for (Payment options, product modifications, or other ways customers can protect their purchases) analytical communication style A communication style in which a person tends to ask a lot of questions and behave methodically. breakaway statements ph...

Fraud means of stealing by trickery, such as stolen debit/credit cards, counterfeit money, currency switching, package switching, refund fraud, refund abuse and stolen or bad checks loss when assets of a business are stolen or missing due to error Physical Inventory a type of inventory control in which every piece of merchandise in the store is counted Planogram a visual map that shows shelf heights, merchandise and signage placement that maximizes the display space ...

Active Listening A structured form of listening and responding that focuses attention on the speaker. The listener must pay attention to the speaker Repeat in own words what he/she thinks the speaker said Benefits Advantages or rewards of product features Closed Ended Question Questions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can? Customer Service The acting of taking care of the customer's needs by providing an...

Body language cues conscious or unconscious gestures and movements that express feelings or intentions. Eight Primary Elements of Body Language face, eyes, posture, gestures, voice, movement, touch, appearance Service Recovery an action the retailer provides to address a service failure. The Four-step Service Recovery Process 1. Keep your composure, 2. Apologize and thank the customer, 3. Listen carefully and investigate the situation, 4. Propose solution options ...