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Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on • Suggesting that the customer might want to make this shopping decision when he is alone and can concentrate • Telling any children to behave themse...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You wa...

Brick-and-mortar The presence of a physical storefront and face-to-face customer experiences. Closeout stores Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturers' price. Ex: Marshalls, Ross Commercial cue Advertising message that impacts purchase decisions Comparison shopper The customer who spends time searching for the best price or deal on the item she is looking to purchase. Convenience stores T...

Benefits Advantages or rewards of product features Closed Ended Question Questions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can? Customer Service The acting of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met. Features Those things that are physical in nature Color, size Appeal t...

A good reason for creating an opening for discussion is to: Get to know what the customer wants Which is an appropriate reasons for following up with a customer? You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the situation. False How would you handle a situation where a customer wants a brand that you don't carry? Get permission from him to show the items you do have that meet his needs ...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You wa...

1. Inspection data requires for making effective manufacturing decisions: Accurate data. 2. A feature of all mistake-proofing systems is: Automated inspection. 3. A manufacturer has several options to handle nonconforming materials. The option to use a nonconforming material is acceptable: Only if it does not affect performance or cause a safety hazard. 4. A process SOP should include clearly stated procedures for dealing with nonconforming materials. If nonconformity is ...

MSSC CLT EXAM TERMS|WITH COMPLETE SOLUTIONS|ALREADY GRADED A|DOWNLOAD TO PASS

The Japanese term, kaizen, means: Continuous planning Quality improvement Quality planning Continuous improvement Continuous Improvement Who is the driving force throughout the life cycle of a product? Suppliers Customers Manufacturers Transporters Customers Which of the following is the federal agency devoted to workplace safety? USDOT OSHA EPA FAA OSHA Which of the following regulates indistrial waste disposal? ISO 4000 Clean Water Act National Envi...

Companies use color coded signs and markings to communicate safety information in the workplace. Which of the following colors typically means warning? Orange Which of the following is an assessment of potential to a worker's safety? Hazard analysis Which of the following allows for a computer to communicate directly with a supplier's computer 24 hours a day, seven days a week? The Internet and Electronic Data Interchange (EDI) Which of the following governmental agenci...