Upselling - Samenvattingen, Notities en Examens

What are services? - PRECISE ANSWER intangible products The difference between goods and services? - PRECISE ANSWER The degree of tangibility What are the four reasons why service marketing is important? Know each elementand outcome. - PRECISE ANSWER 1. Differentiation: unique service offerings 2. Customer loyalty: satisfied customers are repeated customers 3. Revenue Generation: attracting new customers and encourage upselling 4. Reputation and trust: Customers have confidence in a...

* GE-UPDATE VERSIE! * (14 juni 2022) Na mijn start met de NIMA-A opleiding in totaal drie boeken gekregen. Dit vond ik nogal veel dus ben mij gaan focussen op de exameneisen. - Deze in *pdf gedownload van de website van NIMA en deze uit gaan werken tot een document (Exameneisen welke gelden in 2022, deze komen nog uit 2021). - Los van deze eisen heb ik de in mijn ogen missende informatie toegevoegd in de bijlage van dit document. - Als basis is het BASISBOEK SALES van Robin van der Werf ...

What is bigger in the tourism industry, fixed costs or variable costs? fixed costs are bigger -Think of an airplane: staffing, airport fees (fixed) - huge amount of the costs for airplanes come from fixed costs; food, fuel (variable) - not as easy to determine the variable costs We can reduce prices (even below total cost per room), as long as the reduced price covers, fixed cost per room or variable cost per room? We can reduce prices as long as the reduced price covers the variable ...

TXRH SERVER TEST Questions and Answers 2023 with complete solution What is the texas roadhouse story? Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary margaritas What is the first time guest program? Identifying and WOWing a guest who has never eaten at a Roadhouse Items that create the proper TXRH uniform (7) Black/brown belt Black Texas Roadhouse t shirt Maroon apron (no stains) Name tag Slip resist...

NIHE Part 15 Inspection Business Operation p590-617 Questions and Answers Graded A+ What is the primary goal of conducting regular inspections in a business operation? A) To increase paperwork B) To identify potential hazards and improve safety C) To impress clients D) To reduce employee morale B) To identify potential hazards and improve safety Which document is essential for an inspection business to maintain for compliance purposes? A) Employee vacation requests B) Client tes...

Personal selling Correct Answer-a person-to-person business activity in which a salesperson uncovers and satisfies the needs of a buyer to the mutual long-term benefit of both parties Setting expectations Correct Answer-the best way to begin a relationship is for each party to be aware of what the other expects. To a large degree, customers base their expectations on sales presentations Handling the customer Correct Answer-the first follow-up a salesperson should perform after the sale is ...

MIS 111 CCR 3 Questions with 100% Verified Correct Answers 2024/2025 Which of the following cloud service models is commonly used to provide on-demand CRM systems, such as S? - Correct Answer Software-as-a-Service (Saas) What term is commonly used to describe applications that help organizations plan campaigns that send the right messages to the right people through the right channels, and personalize individual messages for each particular customer? - Correct Answer Campaign Management W...

CHAPTER Version A I. True or _________ 1. _________ 2. _________ 3. _________ 4. _________ 5. known as suppliers. II. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. The term VFR travel refers to: A. Visiting Friends and Relatives B. Very Frequent Reservations C. Very Favorable Restrictions D. Trick question: VFR refers to nothing _________ 7. Which of the following is not a sector of the travel industry? A. Corporate t...

I am excited you have decided to buy the Keurig coffeemaker. Would you like me to show you where the K-Cups are, so you can get started right away? This is an example of what type of selling a. Upselling b. Category Selling c. New Sale d. Cross-selling - d. Cross-selling How should you treat every customer when they enter the store? a. You should let them shop on their own and only approach them if they ask?. b. You should not talk to them for more than 10 seconds. c. You should be a...

A restaurant selling a USDA Select grade steak in place of the USDA Choice grade steak advertised on their menu is violating the... A. Truth in Menu Law B. Menu Marketing Law C. USDA Grade Labeling Law D. Better Business Bureau Law - Answer-Truth in Menu Law. Purchasing locally grown produce, cutting down on food waste, and lowering energy and water use are all concepts associated with____________ restaurant design. A. revolution B. sustainability C. seasonal D. traditional - Answer-s...