CPHQ FLASHCARD| 66 QUESTIONS| WITH COMPLETE SOLUTIONS

Brainstorming correct answer: Free-flowing generation of ideas. No censoring or discussion of ideas at this point. Everything is acknowledged Multivoting correct answer: Easy, quick method for determining the most popular or important items from a list. Method uses a series of votes to cut down items to be considereded Nominal group technique correct answer: Group-decision-making process for generating a large number of ideas in which each member works by himself or herself. Delphi-method correct answer: Combination of the brainstorming, multi-voting, and nominal group techniques. Used when group members are not in one location and often is conducted by e-mail when a meeting is not feasible. Failure Mode and Effect Analysis correct answer: A preventive approach to identify failures and opportunities for error and can be used for process as well as equipment. Prioritization Matrix correct answer: Tool organizes tasks, issues, or actions and prioritizes them based on agreed-upon criteria. The tool combines the tree diagram and the L-shaped matrix diagram, displaying the best possible effect. Common-Cause variation correct answer: On a control chart, this type of variation is exhibited as points between the control limits in no particular pattern. Special-Cause variation correct answer: Variation that arises from sources that are not inherent in the process is unpredictable. On a control chart, this type of variation is exhibited as points that fall outside the control limits. Root-Cause analysis correct answer: Required for sentinel events. When variation is inherent in the process and a reduction of the variance is desired, the root cause of the variation must be identified to eliminate tampering with the effective components of the process. Spaghetti Diagram correct answer: Also called a layout diagram, is a graphic representation of the flow of traffic or movement Checklist correct answer: Standard way to ensure completion of critical tasks for a process or activity Value-Stream mapping correct answer: A map of the process in which only value-added steps for the customer are retained and other waster removed. Study the effects of change and make a decision by? correct answer: Adopting, adapting, or abandoning the specific change