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Customer service (NCFE)

This package includes three assignments from the customer service unit. The three assignments that are included are the mystery shopper exercise, how companies show good customer service skills and a roleplay assignment.

4 items

Assignment 1: Mystery shopper

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This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow...

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Customer service assignment 2

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In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chai...

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Customer service assignment 3

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In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.

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Customer service complaint letter

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For this, I have written a reply to a customer complaint letter regarding an issue that they had.

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