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Student: ___________________________________________________________________________
1. Visuals are constructed to help the intended reader understand the information more quickly, easily, and completely.
True False
2. When information is presented using a visual, it doesn't have to be supple...
1. Communication ranks at or near the top of the business skills needed for success.
True False
2. The importance of communication skills is the same at all levels of an organization.
True False
3. Written communication has replaced oral communication in business settings.
True False
4. Poor communication negatively affects big businesses, not small businesses.
True False
5. The ability of people to quickly assess the emotions of those around them and adapt their words, tone,
and gestures accordingly is known as social intelligence.
True False
6. The ability to interact with data, see patterns in data, make data-based decisions, and use data to design
for desired outcomes is known as visual literacy.
True False
7. The widespread use of the Internet has increased companies' attention to social responsibility.
True False
8. A business's communication with its suppliers is a typical example of internal-operational
communication.
True False
9. Personal communication interferes with good business relationships and should be prohibited in the
workplace.
True False
10. The formal network refers to the main lines of operational communication in a business.
True False
11. The informal network inside an organization is often referred to as the grapevine.
True False
12. The kind of communicating a business does is independent of the nature of the business.
True False
13. The official culture and the actual culture in a company are exactly the same.
True False
14. Imagination and creativity are for the creative disciplines. Business communication problems should be
solved using standard procedures.
True False
15. Internal audiences as well as external ones can occupy different professional roles and therefore favor
different kinds of content and language.
True False
16. Sensing a need for communication typically occurs at the recipient's end in the business communication
process.
True False
,17. Solving a communication problem is typically a linear process.
True False
18. Interpreting a message is more than just extracting information from a message.
True False
19. No two people have identical contexts or mental "filters."
True False
20. Bypassing is a communication problem that occurs when a sender and receiver attach completely
different meanings to the same words.
True False
21. Which of the following statements is true about email?
A. Email came into existence during the 1950s.
B. Email has entirely replaced the need for phone conversations.
C. Email is the primary form of oral communication.
D. Email allows a communicator to reach out to only one person at a time.
E. Email is the most heavily used communication medium in business.
22. The advent of new media has _____.
A. increased the need for employees who have social intelligence
B. eliminated the need for traditional modes of communication such as face-to-face conversations
C. limited the demand for digital networking and virtual collaboration
D. increased the hierarchical nature of organizational setups
E. reduced the decision-making power of front-line employees
23. Identify the impact of new media on communication.
A. New media have increased rigidity in thinking and reduced people's problem-solving skills.
B. New media have decreased the average social intelligence of people at work.
C. New media have increased the ease of tapping the intelligence of people outside an organization.
D. New media have reduced the need for cross-cultural competency.
E. New media have lowered the quality of communication at the workplace.
24. Which of the following is a current challenge for business communicators?
A. Increased popularity of hierarchical structures in organizations
B. Decreased diversity of employees at the workplace
C. Increased focus on corporate social responsibility
D. Increased rejection of new media in family-owned businesses
E. Decreased usage of electronic correspondence by business writers
25. Social intelligence is best defined as the ability to _____.
A. choose the right format for a given document
B. quickly assess the emotions of those around and adapt their words, tone, and gestures accordingly
C. interact with data, see patterns in data, make data-based decisions, and use data to design for desired
outcomes
D. determine the deeper meaning or significance of data
E. observe proper business etiquette
26. Baby Boomers refer to those people who _____.
A. have more than three children
B. were born after the year 1979
C. were brought up in multi-cultural societies
D. oppose population-control strategies
E. were born soon after World War II
, 27. _____ is best defined as the ability to understand and adapt to the preferences for individualism or
collectivism, religious beliefs, political environment, and ideas about social hierarchy of people in
different countries.
A. Cross-cultural competency
B. Ethical reasoning
C. Computational thinking
D. Visual literacy
E. Corporate social responsibility
28. Which of the following statements is true about increasing globalism and workplace diversity?
A. Businesspeople, on a global level, have the same understanding of punctuality and efficiency.
B. Countries and cultures become less interconnected as businesses expand across the world.
C. The requirement for cultural agility in workplace communication has increased significantly.
D. People around the world share standardized notions of business and communication.
E. The differences in cultures are solely responsible for workplace diversity.
29. Computational thinking is best defined as the ability to _____.
A. interact with data, see patterns in data, make data-based decisions, and use data to design for desired
outcomes
B understand and adapt to other people's preference for individualism or collectivism, political
. environment and ideas about social hierarchy of different countries
C. quickly assess the emotions of those around and adapt one's words, tone, and gestures accordingly
D. create visuals and determine the deeper, underlying meaning or significance of messages
E. manipulate people into accepting one's viewpoint regarding ethics and social responsibility
30. The automation of tasks by smart machines _____.
A. improves the average social intelligence of employees
B. enables employees to spend more time on tasks that require strong interpretive skills
C. offers employees the opportunity to develop visual literacy and ethical reasoning
D. develops a high level of information literacy in employees
E. improves the technological competence of employees
31. The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is
known as _____.
A. cross-cultural competency
B. social intelligence
C. computational thinking
D. ethical reasoning
E. visual literacy
32. Cross-cultural competency is best defined as the ability to _____.
A understand and adapt to the preference for individualism or collectivism, religious beliefs, political
. environment, and ideas about social hierarchy of different countries
B. interact with data, see patterns in data, make data-based decisions, and use data to design for desired
outcomes
C. determine the deeper, underlying meaning or significance of messages
D. manipulate people into accepting one's viewpoint regarding religion
E. create and interpret graphics
33. The widespread use of the Internet has _____.
A. forced companies into focusing harder on developing a socially responsible image
B. restricted negative information from spreading quickly and widely
C. reduced the likelihood of culturally diverse people working together on a global team
D. made organizations less accountable to society and removed them from public scrutiny
E. reduced the amount of time employees can spend on tasks that require deeper interpretation
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