Business Communication - Test Bank

Chapter 03 Team Communication and Difficult Conversations True / False Questions 1. The basic principles of team communication all depend on a strong speaking-centered approach. True False 2. Effective teams spend about half their time bonding by talking about social activities. True False 3. When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team devel...

1. When customers are listened to online, they are more likely to contribute to company social media sites. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: BCIP.NEWM.17.3.3 - 3.3 NATIONAL STANDARDS: United States - BUSPROG: Analytic STATE STANDARDS: United States - AK - DISC - PROMOTION TOPICS: Use Social Media to Build Business Relationships OTHER: Bloom's: Knowledge DATE CREAT...

1. Employees prefer to receive bad news through the personal medium of email. a. True ANSWER: POINTS: DIFFICULTY: QUESTION TYPE: HAS VARIABLES: LEARNING OBJECTIVES: NATIONAL STANDARDS: STATE STANDARDS: TOPICS: OTHER: DATE CREATED: DATE MODIFIED: b. False False 1 Easy True / False False BCIP.NEWM.13.1.3 - 1.3 United States - BUSPROG: Analytic United States - AK - DISC.1 - Purpose Communication Media Choices Bloom's: Knowledge 7/25/2013 3:42 PM 12/11/2013 3:55 PM 2. Employers repo...

Chapter 01 - Communicating In A Changing Business World Multiple Choice Questions Chapter 01 Communicating In A Changing Business World 1. Which of the following is an example of an internal document? A. A quotation B. A job description C. A claims adjustment D. A policy bulletin Accessibility: Keyboard Navigation Learning Objective: 01-06 Explain the managerial functions of communication. Topic: 01-19 Knowing Your Purpose 2. Which of the following is an example of an external document?...

Chapter 1—Effective and Ethical Communication at Work MULTIPLE CHOICE 1. Communication skills are a. not as important in technical fields. b. critical to effective job placement, performance, career advancement, and organizational success. c. required only for high-level positions. d. not as important in a down economy. ANS: B PTS: 1 DIF: 3 REF: p. 3 OBJ: 1-1 NAT: AACSB:Tier1-Reflectivethinking|AACSB:Tier2-Conclusion TOP: Communication Skills and You TYP: Conceptual 2. Which of the fo...

3 Student: ___________________________________________________________________________ 1. Visuals are constructed to help the intended reader understand the information more quickly, easily, and completely. True False 2. When information is presented using a visual, it doesn't have to be supplemented with writing or speaking. True False 3. All the visuals in a document should be of the same size. True False 4. Pull quotes, clip art, and other decorative visuals in a document need to be n...

3 Student: ___________________________________________________________________________ 1. Visuals are constructed to help the intended reader understand the information more quickly, easily, and completely. True False 2. When information is presented using a visual, it doesn't have to be supplemented with writing or speaking. True False 3. All the visuals in a document should be of the same size. True False 4. Pull quotes, clip art, and other decorative visuals in a document need to be n...