,Essentials of Contemporary Management, 8e (Jones)
Chapter 1 The Management Process Today
1) Organizations are efficient when managers maximize the amount of input resources.
Answer: FALSE
Explanation: Efficiency is a measure of how productively resources are used to achieve a goal.
Organizations are efficient when managers minimize the amount of input resources or the
amount of time needed to produce a given output of goods or services.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what
managers do, and how managers use organizational resources efficiently and effectively to
achieve organizational goals.
Bloom's: Remember
AACSB: Knowledge Application
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2) Managers at all levels and in all departments are responsible for planning, organizing, leading,
and controlling.
Answer: TRUE
Explanation: Managers perform four essential managerial tasks: planning, organizing, leading,
and controlling. Managers at all levels and in all departments—whether in small or large
companies, for-profit or not-for-profit organizations, or organizations that operate in one country
or throughout the world—are responsible for performing these four tasks.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling
(the four principal managerial tasks), and explain how managers' ability to handle each one
affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
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,3) The outcome of organizing is the creation of a strategy.
Answer: FALSE
Explanation: Strategy is associated with the managerial function of planning. The outcome of
organizing is the creation of an organizational structure, a formal system of task and reporting
relationships that coordinates and motivates members so they work together to achieve
organizational goals.
Difficulty: 1 Easy
Topic: Organizing
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling
(the four principal managerial tasks), and explain how managers' ability to handle each one
affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
4) An organization's vision is a short, succinct, and inspiring statement of what the organization
intends to become and the goals it is seeking to achieve.
Answer: TRUE
Explanation: An organization's vision is a short, succinct, and inspiring statement of what the
organization intends to become and the goals it is seeking to achieve—its desired future state. In
leading, managers articulate a clear organizational vision for the organization's members to
accomplish, and they energize and enable employees so everyone understands the part he or she
plays in achieving organizational goals.
Difficulty: 1 Easy
Topic: Leading
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling
(the four principal managerial tasks), and explain how managers' ability to handle each one
affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
5) In contrast to middle managers, top managers are responsible for the performance of specific
departments.
Answer: FALSE
Explanation: In contrast to middle managers, top managers are responsible for the performance
of all departments. They have cross-departmental responsibility.
Difficulty: 1 Easy
Topic: Top-level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the
tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
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Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
, 6) Today, the term "chief operating officer" refers to the chief executive officer.
Answer: FALSE
Explanation: The chief executive officer (CEO) is a company's most senior and important
manager, the one all other top managers report to. Today the term "chief operating officer"
(COO) refers to the company's top manager who is being groomed to take over as CEO when its
current CEO becomes the chair of the board, retires, or leaves the company.
Difficulty: 1 Easy
Topic: Top-level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the
tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
7) Conceptual skills include the general ability to understand, alter, lead, and control the
behavior of other individuals and groups.
Answer: FALSE
Explanation: Conceptual skills are demonstrated in the general ability to analyze and diagnose a
situation and to distinguish between cause and effect. Top managers require the best conceptual
skills because their primary responsibilities are planning and organizing.
Difficulty: 1 Easy
Topic: Top-level Management
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why
managers are divided into different departments to perform their tasks more efficiently and
effectively.
Bloom's: Remember
AACSB: Knowledge Application
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8) Restructuring results in the loss of jobs.
Answer: TRUE
Explanation: Restructuring can be done by eliminating product teams, shrinking departments,
and reducing levels in the hierarchy, all of which result in the loss of large numbers of jobs of
top, middle, or first-line managers, as well as nonmanagerial employees.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that
have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
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Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
