Adam10masm
Units for BTEC Business and ICT (2016-2018)
BTEC Business Level 3
Currently studying Computer Science at university
All the work sold has to be used as a reference and not plagiarise/copy
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89 items
D1
D1 for UNIT 14 Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. Distinction standard
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- Essay
- • 5 pages •
D1 for UNIT 14 Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. Distinction standard
M1
M1 for UNIT 14 Analyse how legislation and regulation impacts on customer service provision in a selected business Distinction standard
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- Essay
- • 6 pages •
M1 for UNIT 14 Analyse how legislation and regulation impacts on customer service provision in a selected business Distinction standard
D2
D2 for UNIT 14 Evaluate the benefits of improvements to customer service performance for the business, the customer and the employees Distinction standard
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- Essay
- • 3 pages •
D2 for UNIT 14 Evaluate the benefits of improvements to customer service performance for the business, the customer and the employees Distinction standard
M2
M2 for UNIT 14 Analyse different methods of monitoring customer service for a product or service in contrasting businesses Distinction standard
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- Essay
- • 5 pages •
M2 for UNIT 14 Analyse different methods of monitoring customer service for a product or service in contrasting businesses Distinction standard
P1
P1 for UNIT 14 Describe the different approaches to customer service delivery in contrasting businesses. Distinction standard
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- Essay
- • 6 pages •
P1 for UNIT 14 Describe the different approaches to customer service delivery in contrasting businesses. Distinction standard
P2
P2 for UNIT 14 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. Distinction standard
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- Essay
- • 4 pages •
P2 for UNIT 14 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. Distinction standard
P3
P3 for UNIT 14 (Research methods a business can use to make improvements to the customer service provision) Distinction standard
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- Essay
- • 3 pages •
P3 for UNIT 14 (Research methods a business can use to make improvements to the customer service provision) Distinction standard
P5 (SWOT)
SWOT for UNIT 14 Distinction standard
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- Essay
- • 1 pages •
P4 (Skills Audit)
Skills Audit for UNIT 14 Distinction standard
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- Essay
- • 6 pages •
Skills Audit for UNIT 14 Distinction standard
Unit 6 Website Development (Only Distinctions)
Unit 6 - Website Development Only Ds Distinction Overall
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- • 3 items •
Unit 6 - Website Development Only Ds Distinction Overall
D3
M3
M1
D3
Unit 6 Website Development - Learning Aim A (P1, M1, D1)