Intercultural Communication in the Global Workplace samenvattingen (1e druk)

"From scan to plan"- does this sound familiar? In this notes, I've condensed all the lectures about Change Communication and put them in a coherent easy-to-follow document. You'll find the steps in a communication plan, visions on communication,factors which contribute to the failure of change management, Kotter's famous 8 steps and a bit more on articles about the topic. Hope you find them useful and good luck with exams!