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ITIL 4 Foundations Exam Questions And Answers Solution Package
ITIL 4 Foundations Exam Questions And Answers Solution Package
[Meer zien]ITIL 4 Foundations Exam Questions And Answers Solution Package
[Meer zien]ITIL 4 Foundation Practice Exam With Rationale 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - A. "Service desks provide a clear path for users to report issues...
Voorbeeld 3 van de 21 pagina's
In winkelwagenITIL 4 Foundation Practice Exam With Rationale 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - A. "Service desks provide a clear path for users to report issues...
ITIL 4 Foundations Exam 
 
PESTLE (list) - Political 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - organizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
components of the service value system - inputs: 
...
Voorbeeld 2 van de 12 pagina's
In winkelwagenITIL 4 Foundations Exam 
 
PESTLE (list) - Political 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - organizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
components of the service value system - inputs: 
...
ITIL 4 Foundation Terms And Definitions 
 
acceptance criteria - A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders. 
 
agile - An umbrella term for a collection of frameworks and techniques that together enable teams and individu...
Voorbeeld 3 van de 16 pagina's
In winkelwagenITIL 4 Foundation Terms And Definitions 
 
acceptance criteria - A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders. 
 
agile - An umbrella term for a collection of frameworks and techniques that together enable teams and individu...
ITIL 4 Foundation | Practice Exam 1 
 
d - What is the definition of a service? 
 
a) The means by which an organization is directed and controlled 
 
b) A set of specialized organizational capabilities for enabling value to customers 
 
c) A method for visualizing work, identifying potential blocka...
Voorbeeld 2 van de 11 pagina's
In winkelwagenITIL 4 Foundation | Practice Exam 1 
 
d - What is the definition of a service? 
 
a) The means by which an organization is directed and controlled 
 
b) A set of specialized organizational capabilities for enabling value to customers 
 
c) A method for visualizing work, identifying potential blocka...
ITIL 4 Practice Test 3 
 
What is the definition of a customer? - A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption 
 
A sponsor is a person who authorizes _____________ for service consumption. - Budget 
 
What is the definition of ...
Voorbeeld 1 van de 4 pagina's
In winkelwagenITIL 4 Practice Test 3 
 
What is the definition of a customer? - A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption 
 
A sponsor is a person who authorizes _____________ for service consumption. - Budget 
 
What is the definition of ...
ITIL 4 Foundation | Practice Exam 4 Questions And Answers 
 
Identify the missing word(s) in the following sentence. Service management is a set of specialized organizational [?] for enabling value for customers in the form of services. - Capabilities 
 
What is the definition of a configuration ite...
Voorbeeld 1 van de 4 pagina's
In winkelwagenITIL 4 Foundation | Practice Exam 4 Questions And Answers 
 
Identify the missing word(s) in the following sentence. Service management is a set of specialized organizational [?] for enabling value for customers in the form of services. - Capabilities 
 
What is the definition of a configuration ite...
ITIL 4 Foundation | Practice Exam 2 
 
 
c - What is the definition of utility? 
 
a) The assurance that a product or service will meet agreed requirements 
 
b) A possible event that could cause harm or loss, or make it more difficult to achieve 
objectives 
 
c) The functionality offered by a prod...
Voorbeeld 2 van de 12 pagina's
In winkelwagenITIL 4 Foundation | Practice Exam 2 
 
 
c - What is the definition of utility? 
 
a) The assurance that a product or service will meet agreed requirements 
 
b) A possible event that could cause harm or loss, or make it more difficult to achieve 
objectives 
 
c) The functionality offered by a prod...
ITIL 4 Foundation Test Exam Questions And Answers With Complete Solution 
 
governance - the means by which an organization is directed and controlled 
 
service management - A set of specialized organizational capabilities for providing value to customers in the form of services 
 
value - the perc...
Voorbeeld 1 van de 4 pagina's
In winkelwagenITIL 4 Foundation Test Exam Questions And Answers With Complete Solution 
 
governance - the means by which an organization is directed and controlled 
 
service management - A set of specialized organizational capabilities for providing value to customers in the form of services 
 
value - the perc...
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