This package includes three assignments from the customer service unit. The three assignments that are included are the mystery shopper exercise, how companies show good customer service skills and a roleplay assignment.
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This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow...
Voorbeeld 1 van de 4 pagina's
In winkelwagenThis document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow...
In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chai...
Voorbeeld 2 van de 13 pagina's
In winkelwagenIn this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chai...
In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
Voorbeeld 1 van de 2 pagina's
In winkelwagenIn this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
For this, I have written a reply to a customer complaint letter regarding an issue that they had.
Voorbeeld 1 van de 2 pagina's
In winkelwagenFor this, I have written a reply to a customer complaint letter regarding an issue that they had.
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