1 Exam (elaborations) C846 Flash Cards from Ucertify, WGU C846 ITIL, Business of IT 2023/2024 2 Exam (elaborations) ITIL 4 WGU C846 - the 4 dimensions (worth 2 points) and The Service Value System (worth 5 points 2023/2024 verified to pass 3 Exam (elaborations) ITIL WGU C846 questions and answers...
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WGU C846 Design and Transition - correct answer Ensure products and services continually meet stakeholder expectations for quality, costs, and time to market Improve - correct answer Ensure continual improvement of products, services, and practices across all value chain activities and four dime...
Voorbeeld 2 van de 7 pagina's
In winkelwagenWGU C846 Design and Transition - correct answer Ensure products and services continually meet stakeholder expectations for quality, costs, and time to market Improve - correct answer Ensure continual improvement of products, services, and practices across all value chain activities and four dime...
WGU C846 STUDY TEST NOTES Strategy life cycle - correct answer This is considered the core of the life cycle management process Core Service - correct answer A service that produces the basic outcome of the customers desire Customer - correct answer Someone who buys good or services Enabli...
Voorbeeld 4 van de 74 pagina's
In winkelwagenWGU C846 STUDY TEST NOTES Strategy life cycle - correct answer This is considered the core of the life cycle management process Core Service - correct answer A service that produces the basic outcome of the customers desire Customer - correct answer Someone who buys good or services Enabli...
WGU C846 Practice TestsWhat is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case...
Voorbeeld 4 van de 32 pagina's
In winkelwagenWGU C846 Practice TestsWhat is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case...
WGU C846 ITILITIL - correct answer Information Technology Infrastructure Library 5 Phases of ITIL Life cycle - correct answer Service Strategy Service Design Service Transition Service Organization CSI (Continual Service Improvement) 4 FUnctions - correct answer Service Desk, Technical Man...
Voorbeeld 2 van de 13 pagina's
In winkelwagenWGU C846 ITILITIL - correct answer Information Technology Infrastructure Library 5 Phases of ITIL Life cycle - correct answer Service Strategy Service Design Service Transition Service Organization CSI (Continual Service Improvement) 4 FUnctions - correct answer Service Desk, Technical Man...
WGU C846 ITILOrganization - correct answer is a person or group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives customer - correct answer is the role that defines the requirements for a service and takes responsibility for the o...
Voorbeeld 2 van de 5 pagina's
In winkelwagenWGU C846 ITILOrganization - correct answer is a person or group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives customer - correct answer is the role that defines the requirements for a service and takes responsibility for the o...
WGU C846 ITILStrategy life cycle - correct answer This is considered the core of the life cycle management process Core Service - correct answer A service that produces the basic outcome of the customers desire Customer - correct answer Someone who buys good or services Enabling service - c...
Voorbeeld 2 van de 11 pagina's
In winkelwagenWGU C846 ITILStrategy life cycle - correct answer This is considered the core of the life cycle management process Core Service - correct answer A service that produces the basic outcome of the customers desire Customer - correct answer Someone who buys good or services Enabling service - c...
WGU C846 ITIL v1Strategy life cycle - correct answer This is considered the core of the life cycle management process Core Service - correct answer A service that produces the basic outcome of the customers desire Customer - correct answer Someone who buys good or services Enabling servi...
Voorbeeld 2 van de 11 pagina's
In winkelwagenWGU C846 ITIL v1Strategy life cycle - correct answer This is considered the core of the life cycle management process Core Service - correct answer A service that produces the basic outcome of the customers desire Customer - correct answer Someone who buys good or services Enabling servi...
WGU C846 ITIL Practice Exam11. What is the definition of a service? - correct answer A means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks Explanation: A service is a means of enabling value-co cr...
Voorbeeld 2 van de 9 pagina's
In winkelwagenWGU C846 ITIL Practice Exam11. What is the definition of a service? - correct answer A means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks Explanation: A service is a means of enabling value-co cr...
WGU C846 ITIL 4 Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. Value - correct answer The perceived benefits, usefulness, or importance of something. Customer - correct answer Defines the requireme...
Voorbeeld 3 van de 18 pagina's
In winkelwagenWGU C846 ITIL 4 Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. Value - correct answer The perceived benefits, usefulness, or importance of something. Customer - correct answer Defines the requireme...
WGU C846 Chap 6Asset - correct answer Any financially valuable components that can contribute to the delivery of an IT product or service Availability - correct answer The ability of an IT service or other configuration items to perform its agreed function when required Capacity and performanc...
Voorbeeld 1 van de 2 pagina's
In winkelwagenWGU C846 Chap 6Asset - correct answer Any financially valuable components that can contribute to the delivery of an IT product or service Availability - correct answer The ability of an IT service or other configuration items to perform its agreed function when required Capacity and performanc...
WGU C846 Chap 5Deliver and support value chain activity - correct answer Ensures that services are delivered and supported according to agreed specifications and stakeholders expectations Design and transaction value chain activity - correct answer Ensures that products and services continually m...
Voorbeeld 1 van de 1 pagina's
In winkelwagenWGU C846 Chap 5Deliver and support value chain activity - correct answer Ensures that services are delivered and supported according to agreed specifications and stakeholders expectations Design and transaction value chain activity - correct answer Ensures that products and services continually m...
WGU C846 Chap 4Agile Method - correct answer Focuses on the delivery of incremental changes to software products in response to the needs of the user Automation - correct answer Refers to the use of technology to perform a step or series of steps correctly and consistently with limited or no huma...
Voorbeeld 1 van de 2 pagina's
In winkelwagenWGU C846 Chap 4Agile Method - correct answer Focuses on the delivery of incremental changes to software products in response to the needs of the user Automation - correct answer Refers to the use of technology to perform a step or series of steps correctly and consistently with limited or no huma...
WGU C846 Chap 2Cost - correct answer The amount of money spent on a specific activity or resource Organization - correct answer A person or group with its internal functions, and own set of responsibilities, authorities, and relationships necessary to achieve its objectives. Outcome - corre...
Voorbeeld 1 van de 2 pagina's
In winkelwagenWGU C846 Chap 2Cost - correct answer The amount of money spent on a specific activity or resource Organization - correct answer A person or group with its internal functions, and own set of responsibilities, authorities, and relationships necessary to achieve its objectives. Outcome - corre...
WGU C846 Business of IT - ApplicationsITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services Service provision - correct answer Providing services Describe the nature, use, and interaction of the *guiding principles* - c...
Voorbeeld 4 van de 38 pagina's
In winkelwagenWGU C846 Business of IT - ApplicationsITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services Service provision - correct answer Providing services Describe the nature, use, and interaction of the *guiding principles* - c...
WGU C846 Business of IT - Applications.Recall Definitions (Two questions on Exam) - correct answer -- Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - correct answer A functi...
Voorbeeld 2 van de 8 pagina's
In winkelwagenWGU C846 Business of IT - Applications.Recall Definitions (Two questions on Exam) - correct answer -- Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - correct answer A functi...
WGU C846 - Service Value Chain(P)lan - correct answer ensures shared understanding of vision, current status and direction. (I)mprovement - correct answer continual improvement of products and services. (E)ngage - correct answer understand stakeholders needs and demands. (D)esign and transi...
Voorbeeld 1 van de 1 pagina's
In winkelwagenWGU C846 - Service Value Chain(P)lan - correct answer ensures shared understanding of vision, current status and direction. (I)mprovement - correct answer continual improvement of products and services. (E)ngage - correct answer understand stakeholders needs and demands. (D)esign and transi...
WGU C846 QuizzesThe SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various f...
Voorbeeld 3 van de 19 pagina's
In winkelwagenWGU C846 QuizzesThe SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various f...
WGU C846 - Practice ExamsDion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students d...
Voorbeeld 1 van de 2 pagina's
In winkelwagenWGU C846 - Practice ExamsDion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students d...
WGU C846 Post AssessmentWhat are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, service...
Voorbeeld 2 van de 11 pagina's
In winkelwagenWGU C846 Post AssessmentWhat are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, service...
WGU C846 - Most Important PracticesThe 7 Most Important Practices - correct answer Continual Improvement Change Enablement Incident Management Problem Management Service Desk Service Level Management Service Request Management What is a practice? - correct answer A set of organizational res...
Voorbeeld 1 van de 3 pagina's
In winkelwagenWGU C846 - Most Important PracticesThe 7 Most Important Practices - correct answer Continual Improvement Change Enablement Incident Management Problem Management Service Desk Service Level Management Service Request Management What is a practice? - correct answer A set of organizational res...
WGU C846 - Key Concepts & DefinitionsService Management - correct answer a set of specialized organizational capabilities for enabling value to customers in the form of services. Value - correct answer the perceived benefits, usefulness and importance of something. Customer - correct answer a ...
Voorbeeld 1 van de 2 pagina's
In winkelwagenWGU C846 - Key Concepts & DefinitionsService Management - correct answer a set of specialized organizational capabilities for enabling value to customers in the form of services. Value - correct answer the perceived benefits, usefulness and importance of something. Customer - correct answer a ...
WGU C846 - ITIL 4 Foundation Sample Paper.*What is the effect of increased automation on the 'service desk' practice?* A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to f...
Voorbeeld 3 van de 16 pagina's
In winkelwagenWGU C846 - ITIL 4 Foundation Sample Paper.*What is the effect of increased automation on the 'service desk' practice?* A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to f...
WGU C846 - Cram CardProduct - correct answer is configuration of resources, created by the organization, that will be potentially valuable for their customers Organization - correct answer a person or group of people that has it's own functions with responsibilities, authorities, and relationshi...
Voorbeeld 2 van de 8 pagina's
In winkelwagenWGU C846 - Cram CardProduct - correct answer is configuration of resources, created by the organization, that will be potentially valuable for their customers Organization - correct answer a person or group of people that has it's own functions with responsibilities, authorities, and relationshi...
WGU C846 CardsGovernance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body. ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance applicable to all types of o...
Voorbeeld 2 van de 7 pagina's
In winkelwagenWGU C846 CardsGovernance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body. ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance applicable to all types of o...
WGU C846 - Business of IT Applications Governance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance app...
Voorbeeld 2 van de 6 pagina's
In winkelwagenWGU C846 - Business of IT Applications Governance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance app...
Recall Definitions (Two questions on Exam) - correct answer -- Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - correct answer A functionality offered by a product or service...
Voorbeeld 3 van de 28 pagina's
In winkelwagenRecall Definitions (Two questions on Exam) - correct answer -- Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - correct answer A functionality offered by a product or service...
WGU - C846 A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. - correct answer Information Technology Infrastructure Library (ITIL) A set of specialized organizational capabilities f...
Voorbeeld 2 van de 12 pagina's
In winkelwagenWGU - C846 A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. - correct answer Information Technology Infrastructure Library (ITIL) A set of specialized organizational capabilities f...
WGU - C846 Information Technology Infrastructure Library (ITIL) - correct answer A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. Service Management - correct answer A set of speci...
Voorbeeld 2 van de 12 pagina's
In winkelwagenWGU - C846 Information Technology Infrastructure Library (ITIL) - correct answer A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. Service Management - correct answer A set of speci...
ITIL4 Foundations - WGU C846A set of specialized organizational capabilities for enabling value to customers in the form of services. - correct answer Service Management The perceived benefits, usefulness, and importance of something. - correct answer Value Defines Requirements for services - ...
Voorbeeld 2 van de 7 pagina's
In winkelwagenITIL4 Foundations - WGU C846A set of specialized organizational capabilities for enabling value to customers in the form of services. - correct answer Service Management The perceived benefits, usefulness, and importance of something. - correct answer Value Defines Requirements for services - ...
ITIL WGU C846Service Strategy and Service Offerings - correct answer Service Strategy Definition Service Offerings Definition & Positioning Go-To-Market Strategy Service Portfolio Management Spare Parts Management - correct answer Parts Supply Management Inventory Management Parts Demand Man...
Voorbeeld 1 van de 4 pagina's
In winkelwagenITIL WGU C846Service Strategy and Service Offerings - correct answer Service Strategy Definition Service Offerings Definition & Positioning Go-To-Market Strategy Service Portfolio Management Spare Parts Management - correct answer Parts Supply Management Inventory Management Parts Demand Man...
VOIP - correct answer Value Streams & Processes Organizations & People Information & Technology Partners & Suppliers PESTLE - correct answer External factors, that cannot be influenced but need to be considered * Political * Economical * Social * Technological * Legal * Environm...
Voorbeeld 1 van de 2 pagina's
In winkelwagenVOIP - correct answer Value Streams & Processes Organizations & People Information & Technology Partners & Suppliers PESTLE - correct answer External factors, that cannot be influenced but need to be considered * Political * Economical * Social * Technological * Legal * Environm...
C846 Flash Cards from Ucertify, WGU C846 ITIL, Business of ITdependent on - correct answer Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - correct answer Who developed ITIL? ...
Voorbeeld 4 van de 54 pagina's
In winkelwagenC846 Flash Cards from Ucertify, WGU C846 ITIL, Business of ITdependent on - correct answer Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - correct answer Who developed ITIL? ...
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