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ITIL 4 FOUNDATION PRACTICE EXAM BUNDLE, VERIFIED.
ITIL 4 FOUNDATION PRACTICE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ [LATEST EXAM UPDATES]
[Meer zien]ITIL 4 FOUNDATION PRACTICE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ [LATEST EXAM UPDATES]
[Meer zien]ITIL® 4 FOUNDATION (PRACTICE EXAM #5) REVIEW 
QUESTIONS AND ANSWERS, 100% ACCURATE. VERIFIED/ 
What is the definition of service management? - -A set of specialized organizational capabilities for 
enabling value to customers 
Identify the missing word(s) in the following sentence. A user is a pe...
Voorbeeld 2 van de 5 pagina's
In winkelwagenITIL® 4 FOUNDATION (PRACTICE EXAM #5) REVIEW 
QUESTIONS AND ANSWERS, 100% ACCURATE. VERIFIED/ 
What is the definition of service management? - -A set of specialized organizational capabilities for 
enabling value to customers 
Identify the missing word(s) in the following sentence. A user is a pe...
ITIL FOUNDATION TEST QUESTIONS & ANSWERS/ 100% 
ACCURATE. VERIFIED/ 
Service Assets include: - Capital, People, Knowledge and Infrastructure 
Business relationship management supports: - The customer,The business,IT provider 
"Warranty of a service": - Customers are assured of certain levels of av...
Voorbeeld 2 van de 7 pagina's
In winkelwagenITIL FOUNDATION TEST QUESTIONS & ANSWERS/ 100% 
ACCURATE. VERIFIED/ 
Service Assets include: - Capital, People, Knowledge and Infrastructure 
Business relationship management supports: - The customer,The business,IT provider 
"Warranty of a service": - Customers are assured of certain levels of av...
ITIL FOUNDATION EXAM REVIEW QUESTIONS AND 
ANSWERS, GRADED A+/ VERIFIED/ 
service - delivers value to customers, without ownership of specific costs and risks 
SACM - Service Asset and Configuration Management 
SACM purpose - Purpose is to ensure you have accurate, meaningful and relevant info abou...
Voorbeeld 3 van de 17 pagina's
In winkelwagenITIL FOUNDATION EXAM REVIEW QUESTIONS AND 
ANSWERS, GRADED A+/ VERIFIED/ 
service - delivers value to customers, without ownership of specific costs and risks 
SACM - Service Asset and Configuration Management 
SACM purpose - Purpose is to ensure you have accurate, meaningful and relevant info abou...
ITIL FOUNDATION 4 - PRACTICE EXAM REVIEW QUESTIONS 
AND ANSWERS, 100% ACCURATE, VERIFIED/ 
What is the effect of increased automation on the 'service desk' practice? - -Greater ability to focus 
on customer experience when personal contact is needed 
Which term describes the functionality offere...
Voorbeeld 1 van de 4 pagina's
In winkelwagenITIL FOUNDATION 4 - PRACTICE EXAM REVIEW QUESTIONS 
AND ANSWERS, 100% ACCURATE, VERIFIED/ 
What is the effect of increased automation on the 'service desk' practice? - -Greater ability to focus 
on customer experience when personal contact is needed 
Which term describes the functionality offere...
ITIL EXAM REVIEW QUESTIONS AND ANSWERS, 100% 
ACCURATE. GRADED A+ 
What are the sources of Best Practice? - Standards 
Industry Practices 
Academic Research 
Training & Education 
Internal Experience 
What are the enablers of Best Practice? - Employees 
Customers 
Suppliers 
Advisors 
Technology 
...
Voorbeeld 2 van de 5 pagina's
In winkelwagenITIL EXAM REVIEW QUESTIONS AND ANSWERS, 100% 
ACCURATE. GRADED A+ 
What are the sources of Best Practice? - Standards 
Industry Practices 
Academic Research 
Training & Education 
Internal Experience 
What are the enablers of Best Practice? - Employees 
Customers 
Suppliers 
Advisors 
Technology 
...
ITIL 4 PRACTICE TEST 3 REVIEW QUESTIONS AND 
ANSWERS, 100% ACCURATE. VERIFIED/ 
What is the definition of a customer? - -A person who defines the requirements for a service and 
takes responsibility for the outcomes of service consumption 
A sponsor is a person who authorizes _____________ for serv...
Voorbeeld 2 van de 5 pagina's
In winkelwagenITIL 4 PRACTICE TEST 3 REVIEW QUESTIONS AND 
ANSWERS, 100% ACCURATE. VERIFIED/ 
What is the definition of a customer? - -A person who defines the requirements for a service and 
takes responsibility for the outcomes of service consumption 
A sponsor is a person who authorizes _____________ for serv...
ITIL 4 FOUNDATIONS EXAM REVIEW QUESTIONS AND 
ANSWERS, GRADED A+ 
PESTLE (list) - Political 
Economic 
Social 
Technological 
Legal 
Environmental 
4 dimensions of service management - organizations & people 
information & technology 
partners & suppliers 
value streams & processes 
components of t...
Voorbeeld 3 van de 18 pagina's
In winkelwagenITIL 4 FOUNDATIONS EXAM REVIEW QUESTIONS AND 
ANSWERS, GRADED A+ 
PESTLE (list) - Political 
Economic 
Social 
Technological 
Legal 
Environmental 
4 dimensions of service management - organizations & people 
information & technology 
partners & suppliers 
value streams & processes 
components of t...
ITIL 4 FOUNDATION PRACTICE EXAM WITH RATIONALE/ 
REVIEW QUESTIONS AND ANSWERS, GRADED A+ 
A service provider describes a package that includes a laptop with software, licences, and 
support. What is this package an example of? 
A. Value 
B. An outcome 
C. Warranty 
D. A service offering - D. Service...
Voorbeeld 3 van de 30 pagina's
In winkelwagenITIL 4 FOUNDATION PRACTICE EXAM WITH RATIONALE/ 
REVIEW QUESTIONS AND ANSWERS, GRADED A+ 
A service provider describes a package that includes a laptop with software, licences, and 
support. What is this package an example of? 
A. Value 
B. An outcome 
C. Warranty 
D. A service offering - D. Service...
ITIL 4 FOUNDATION PRACTICE EXAM REVIEW QUESTIONS 
AND ANSWERS, GRADED A+/ VERIFIED/ 
How does prioritization of incidents assist in incident Managment? - It ensures that incidents are 
resolved as quickly as possible 
Which value chain activity provides information about service Improvements to al...
Voorbeeld 2 van de 5 pagina's
In winkelwagenITIL 4 FOUNDATION PRACTICE EXAM REVIEW QUESTIONS 
AND ANSWERS, GRADED A+/ VERIFIED/ 
How does prioritization of incidents assist in incident Managment? - It ensures that incidents are 
resolved as quickly as possible 
Which value chain activity provides information about service Improvements to al...
ITIL 4 FOUNDATION EXAM REVIEW QUESTIONS AND 
ANSWERS, GRADED A+. VERIFIED/ 
governance - -the means by which an organization is directed and controlled 
service management - -A set of specialized organizational capabilities for providing value to 
customers in the form of services 
value - -the pe...
Voorbeeld 2 van de 5 pagina's
In winkelwagenITIL 4 FOUNDATION EXAM REVIEW QUESTIONS AND 
ANSWERS, GRADED A+. VERIFIED/ 
governance - -the means by which an organization is directed and controlled 
service management - -A set of specialized organizational capabilities for providing value to 
customers in the form of services 
value - -the pe...
ITIL 4 EXAM REVIEW QUESTIONS AND ANSWERS, 100% 
ACCURATE. GRADED A+ 
Service Management - A set of specialized organizational capabilities for enabling value for 
customers in the form of services 
Service Management - A set of specialized organizational capabilities for enabling value for 
custom...
Voorbeeld 2 van de 6 pagina's
In winkelwagenITIL 4 EXAM REVIEW QUESTIONS AND ANSWERS, 100% 
ACCURATE. GRADED A+ 
Service Management - A set of specialized organizational capabilities for enabling value for 
customers in the form of services 
Service Management - A set of specialized organizational capabilities for enabling value for 
custom...
ITIL 4 EXAM QUESTIONS & ANSWERS, 100% ACCURATE. 
GRADED A+ 
2) Which term describes the functionality offered by a service? 
A. Cost 
B. Utility 
C. Warranty 
D. Risk - A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 
2.5.2 
B. Correct. Utility is "T...
Voorbeeld 3 van de 22 pagina's
In winkelwagenITIL 4 EXAM QUESTIONS & ANSWERS, 100% ACCURATE. 
GRADED A+ 
2) Which term describes the functionality offered by a service? 
A. Cost 
B. Utility 
C. Warranty 
D. Risk - A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 
2.5.2 
B. Correct. Utility is "T...
ITIL 4 CERTIFICATION STUDY GUIDE EXAM REVIEW 
QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ 
Structures of the Service Value System (SVS) 
• Guiding principles 
• Governance 
• Service Value Chain 
• Practices 
• Continual Improvment 
What is the Service Value System Input? 
Opportunity/Dem...
Voorbeeld 3 van de 26 pagina's
In winkelwagenITIL 4 CERTIFICATION STUDY GUIDE EXAM REVIEW 
QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ 
Structures of the Service Value System (SVS) 
• Guiding principles 
• Governance 
• Service Value Chain 
• Practices 
• Continual Improvment 
What is the Service Value System Input? 
Opportunity/Dem...
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