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STR 581 Final Exam 5 / STR581 Final Exam 5: GRADED A | 100% CORRECT
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STR 581 Final Exam 5 / STR581 Final Exam 5: GRADED A | 100% CORRECT1) Total customer satisfaction is the general feeling of pleasure or disappointment that results from comparing perceived performance to expectations. To achieve total customer satisfaction, organizations need to_____________. ...
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