Social responsibility is also certainly important for organisations or companies that do not serve alcohol. Social responsibility deals with many relevant topics, such as work environment, guest orientation, dealing with the practical situations using conversation models, the use of tobacco, drugs ...
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,Title: Trial Exam Social Responsibility
Year: 2024
ISBN: 9789083099842
Pagina 2 van 69
,Introduction
This E-book contains the trial examinations for the SVH social responsibility exam. SVH social
responsibility is intended for people working in the hotel and catering industry. This mainly
concerns organisations or companies that serve alcohol, because of the obligation under the
Licensing and Catering Act to obtain a 'Declaration of knowledge and understanding of Social
Responsibility'.
Social responsibility is also certainly important for organisations or companies that do not serve
alcohol. Social responsibility deals with many relevant topics, such as work environment, guest
orientation, dealing with the practical situations using conversation models, the use of tobacco,
drugs or gambling. The social responsibility diploma is of added value for people working in the
hotel and catering industry.
Social Responsibility Exam
The official SVH exam Social Responsibility consists of 40 questions to be answered within 40
minutes. The questions are all multiple-choice. Of the 40 questions, at least 29 must be answered
correctly.
Change law July 1, 2021
The ‘Drank- en Horecawet’ (Licensing and Catering Act) has been changed to
the Alcohol Act on 1 July 2021. The legislation will continue to exist
but will change radically with the aim of reducing and/or preventing
problematic alcohol use. This change is also known as the 'alcohol
law'.
, 1. The following situations apply in two different organisations:
● At the football club, alcoholic beverages are only sold at weekends.
● No alcoholic beverages are sold in the pizzeria.
Do supervisors have to be in possession of the Declaration of Social Hygiene
according to the Licensing and Catering Act?
A. Only the supervisors of the football club.
B. Only the supervisors of the pizzeria.
C. Both supervisors.
2. What does ethics mean?
A. The way everyone should behave.
B. The philosophy that answers the question of what is right and what is wrong.
C. The norms and values of the Dutchman
3. What kind of business is a restaurant?
A. An establishment serving and/or selling alcohol
B. An establishment serving and/or selling food.
C. An accommodation establishment.
4. A target group has different characteristics. Name two characteristics of the
target group "dual-income couples".
A. Dual-income couples have a lot of time and a lot of money to spend.
B. Dual-income couples have a lot of time and little money to spend.
C. Dual-income couples have little time and a lot of money to spend.
5. A restaurant takes the decision to put many different dishes on the menu.
Which P out of 6 Ps are we talking about?
A. Price.
B. Presentation
C. Product.
6. When can you speak of corresponding communication?
A. Receiving a customer with a smile.
B. Receiving the customer with raised eyebrows.
C. Receiving a customer with arms crossed.
Pagina 6 van 69
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