100% tevredenheidsgarantie Direct beschikbaar na betaling Zowel online als in PDF Je zit nergens aan vast
logo-home
Trial Exam Social Responsibility €8,99   In winkelwagen

Tentamen (uitwerkingen)

Trial Exam Social Responsibility

1 beoordeling
 217 keer bekeken  5 keer verkocht

Social responsibility is also certainly important for organisations or companies that do not serve alcohol. Social responsibility deals with many relevant topics, such as work environment, guest orientation, dealing with the practical situations using conversation models, the use of tobacco, drugs ...

[Meer zien]
Laatste update van het document: 4 maanden geleden

Voorbeeld 6 van de 69  pagina's

  • 31 mei 2021
  • 19 juni 2024
  • 69
  • 2022/2023
  • Tentamen (uitwerkingen)
  • Vragen en antwoorden
book image

Titel boek:

Auteur(s):

  • Uitgave:
  • ISBN:
  • Druk:
Alle documenten voor dit vak (51)

1  beoordeling

review-writer-avatar

Door: tarjakekkonen • 1 jaar geleden

THE ANSWERS ARE ALL CLUTTERED IN THE END. I CANT SEE IF THE ANSWERS ARE CORRECTE. FFS thanks a lot.

reply-writer-avatar

Door: Oefentoets • 1 jaar geleden

Thanks for your reply. The Pdf file works fine. Please ask Stuvia for a new document. We can grant you free access to practice at Oefentoets.com.

avatar-seller
Oefentoets
,Title: Trial Exam Social Responsibility
Year: 2024
ISBN: 9789083099842




Pagina 2 van 69

,Introduction
This E-book contains the trial examinations for the SVH social responsibility exam. SVH social
responsibility is intended for people working in the hotel and catering industry. This mainly
concerns organisations or companies that serve alcohol, because of the obligation under the
Licensing and Catering Act to obtain a 'Declaration of knowledge and understanding of Social
Responsibility'.
Social responsibility is also certainly important for organisations or companies that do not serve
alcohol. Social responsibility deals with many relevant topics, such as work environment, guest
orientation, dealing with the practical situations using conversation models, the use of tobacco,
drugs or gambling. The social responsibility diploma is of added value for people working in the
hotel and catering industry.

Social Responsibility Exam

The official SVH exam Social Responsibility consists of 40 questions to be answered within 40
minutes. The questions are all multiple-choice. Of the 40 questions, at least 29 must be answered
correctly.




Change law July 1, 2021

The ‘Drank- en Horecawet’ (Licensing and Catering Act) has been changed to
the Alcohol Act on 1 July 2021. The legislation will continue to exist
but will change radically with the aim of reducing and/or preventing
problematic alcohol use. This change is also known as the 'alcohol
law'.




Pagina 3 van 69

,Index
1
Trial Exam 1 5
Trial Exam 2 13
Trial Exam 3 21
Trial Exam 4 29
Trial Exam 5 37
Trial Exam 6 45
Trial Exam 7 53
Answers Trial Exams 61




Pagina 4 van 69

,Trial Exam 1




Pagina 5 van 69

, 1. The following situations apply in two different organisations:
● At the football club, alcoholic beverages are only sold at weekends.
● No alcoholic beverages are sold in the pizzeria.

Do supervisors have to be in possession of the Declaration of Social Hygiene
according to the Licensing and Catering Act?

A. Only the supervisors of the football club.
B. Only the supervisors of the pizzeria.
C. Both supervisors.


2. What does ethics mean?

A. The way everyone should behave.
B. The philosophy that answers the question of what is right and what is wrong.
C. The norms and values of the Dutchman


3. What kind of business is a restaurant?

A. An establishment serving and/or selling alcohol
B. An establishment serving and/or selling food.
C. An accommodation establishment.


4. A target group has different characteristics. Name two characteristics of the
target group "dual-income couples".

A. Dual-income couples have a lot of time and a lot of money to spend.
B. Dual-income couples have a lot of time and little money to spend.
C. Dual-income couples have little time and a lot of money to spend.


5. A restaurant takes the decision to put many different dishes on the menu.
Which P out of 6 Ps are we talking about?

A. Price.
B. Presentation
C. Product.


6. When can you speak of corresponding communication?

A. Receiving a customer with a smile.
B. Receiving the customer with raised eyebrows.
C. Receiving a customer with arms crossed.




Pagina 6 van 69

Voordelen van het kopen van samenvattingen bij Stuvia op een rij:

Verzekerd van kwaliteit door reviews

Verzekerd van kwaliteit door reviews

Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!

Snel en makkelijk kopen

Snel en makkelijk kopen

Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.

Focus op de essentie

Focus op de essentie

Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!

Veelgestelde vragen

Wat krijg ik als ik dit document koop?

Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.

Tevredenheidsgarantie: hoe werkt dat?

Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.

Van wie koop ik deze samenvatting?

Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper Oefentoets. Stuvia faciliteert de betaling aan de verkoper.

Zit ik meteen vast aan een abonnement?

Nee, je koopt alleen deze samenvatting voor €8,99. Je zit daarna nergens aan vast.

Is Stuvia te vertrouwen?

4,6 sterren op Google & Trustpilot (+1000 reviews)

Afgelopen 30 dagen zijn er 82215 samenvattingen verkocht

Opgericht in 2010, al 14 jaar dé plek om samenvattingen te kopen

Start met verkopen
€8,99  5x  verkocht
  • (1)
  Kopen