College aantekeningen
1BM05 - Lecture summary
- Vak
- 1BM05 (1BM05)
- Instelling
- Technische Universiteit Eindhoven (TUE)
A summary of the lecture contents of the course Business process management (1BM05)
[Meer zien]Voorbeeld 3 van de 18 pagina's
Voorbeeld 3 van de 18 pagina's
In winkelwagengesponsord bericht van onze partner
Voorbeeld van de inhoud
Lecture summaryLecture 1: General knowledge BPM and first stage of BPM lifecycle
Business process management is:
- A systematic, structured approach to analyze, improve, control and manage processes with
the aim of improving the quality of products and services.
- A customer-focused approach to the systematic management, measurement and
improvement of all company processes through cross-functional teamwork and employee
empowerment.
- Supporting business processes using methods, techniques and software to design, enact,
control and analyze operational processes involving humans, organizations, applications,
documents and other sources of information.
Second industrial revolution (1865 -1900): Taylor’s scientific management:
- Rationalization
- Division of labor
- Specialist
- Manager
- Functional units
Drawbacks: departmental suboptimization, client dissatisfaction, lack of workforce commitment and
inflexibility.
Process wave (1990-1999):
- Improve customer service by improving cross-functional processes, using IT and
redesigning/reengineering/innovating process structures.
- Process awareness & broad scope
- Improves overall performance, inter-departmental cooperation and ‘esprit de corps’.
BPM lifecycle:
1. Process identification:
- Designation phase
o Identifying organization processes and their relationships
- Evaluation phase:
o Prioritizing the identified processes for process management activities
Process architecture: a representation of the processes in an organization and their relations
, - Which processes exist?
- Where does each process start/end?
- How are the processes related?
- At which level of detail should they be described?
Concrete and practical approach for process architecture:
1. Identify case types
a. Customer type
b. Product type
c. Service type
d. Channel
2. Identify functions
a. Something a company can do
3. Construct case/function matrix
a. Split up when:
i. different flow-objects
ii. change in flow-object multiplicity
iii. change in transactional state
iv. logical separation in time (happens once per…)
v. logical separation in space
vi. logical separation in …
vii. using a reference model
viii. significant difference in functions per case type
4. Identify processes
Lecture 2: Second stage of BPM lifecycle
2. Process discovery:
- Interviews-based
- Workshop-based
- Evidence-based (documentation, data or observation)
Process mining: a family of data analysis techniques aimed at distilling valuable knowledge about a
process from its event log.
Alpha algorithm:
- Extracting ordering relations among log activities
- Building the process model describing the inferred relations
1. Identify all tasks
2. Identify first tasks
3. Identify last tasks
4. Identify x -> y, x -> (y # z), (x # y) -> z relations
5. Remove duplicate relations
6. Connect first and last tasks to start and end events
7. Construct the flow (note the duplicate arrows)
, + Intuitive logic - Short loops
+ Simple algorithm - Noise
+ Can discover fundamental process constructs - Strict assumptions
- Advanced patterns
Other process discovery techniques:
- Heuristic based
- Genetic algorithms
- Region space theory
- …
Conformance analysis: checking how well the actual executions match the process model. How well
is a business process followed in practice? What is the quality of a model produced by an algorithm?
- Fitness: extent to which the log can be correctly replayed
¿ Fitting traces
o
¿ Total traces
1 m 1 r
o
2 (1− + 1−) ( )
c 2 p
- Appropriateness: extent to which only traces that are in the log can be replayed
m l m l
1 |S F ∩ S F| 1 |S P ∩ S P|
o +
2 |SmF| 2 |S lP|
Lecture 3: Modelling
Process model purposes: communication (with all
stakeholders) (1) and execution (by workflow/BPM
system) (2).
Syntactic quality: conform to the rules of the
notation (correctness)
Semantic quality: making true statements about the
world (validity & completeness)
Pragmatic quality: usable by stakeholders
(understandability)
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper AnneBannink. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €3,99. Je zit daarna nergens aan vast.
Is Stuvia te vertrouwen?
4,6 sterren op Google & Trustpilot (+1000 reviews)
Afgelopen 30 dagen zijn er 67447 samenvattingen verkocht
Opgericht in 2010, al 14 jaar dé plek om samenvattingen te kopen