Topic 1, Case Study 1
Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver
courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and
safety on construction sites. The project will deliver “capability to provide health and safety training”, including the materials
needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction
in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will
be delivered by ABC Company’s development team. All course materials will be piloted before they are used. ABC Company
will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their
operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials
and trainers have to be accredited by a government agency before courses can be delivered. ABC Company is planning to
deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
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,The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown
quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the
Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His
department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a
comprehensive training schedule. ABC Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products.
She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development
technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training
materials and gaining accreditation, in accordance with the standard course development model. Course developers in his
team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external
trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are
fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration
management. He recently led a project to consolidate all company quality systems into one quality management system and
set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company’s document
management system and now operates it across the business. She manages a team of administrators and contracts staff
when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the
courses and material. All account managers and the marketing team report to him. They promote existing training courses to
other training companies and existing customers.
End of the additional information.
QUESTION NO: 1 - (Topic 1)
The ‘classroom-based training materials’ will be used as the basis for developing the ‘e-learning course’. As a result, the
executive wants to ensure that the ‘classroom-based training materials’ are of the required standard. The executive has
asked to meet the project manager every day during stage 2 to discuss progress and identify any concerns regarding quality.
Is this an appropriate approach to applying the organization theme, and why?
A. Yes, because the executive should be available to provide ad hoc direction to the project manager.
B. Yes, because the executive should be the key decision-maker on the project, supported by other project board members.
C. No, because the senior user should be responsible for specifying the quality criteria for the training materials.
D. No, because the project manager should be given authority to manage the project on a day-to-day basis.
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,ANSWER: D
QUESTION NO: 2 - (Topic 1)
Towards the end of stage 2, the stage 3 plan is being prepared. This includes the work required to promote the new courses
to other training companies. In addition to the current ways of marketing the courses, the Sales Director wants to advertise in
trade magazines. The likely costs involved and the opportunities it may bring have been identified.
As part of the ‘update the project plan’ activity, what should the project manager be responsible for?
A. Creating time and cost tolerances for the delivery of the magazine advertisements.
B. Creating the product description, with detailed quality criteria, for the magazine advertisements.
C. Recording the effect of implementing the magazine advertisements on the overall time and cost of the project.
D. Recording changes to ABC Company risk appetite as a result of using the magazine advertisements.
ANSWER: A
QUESTION NO: 3 - (Topic 1)
The project is at the end of stage 4. The project manager has changed the benefits management approach. It now includes
all the activities necessary to measure the increased revenue. Who should approve this update?
A. Corporate management
B. Project board
C. Project assurance
D. Project manager
ANSWER: B
QUESTION NO: 4 - (Topic 1)
A quality review of the ‘marketing materials’ has started. The team manager for the ‘marketing materials’ has been unhappy
with the team’s workload throughout the project and refuses to attend the review meeting to present the material. The team
manager suggests that a new marketing team member make the presentation. However, the chair decides to represent the
marketing team and makes a list of actions to resolve later. Is this an appropriate approach to the quality review, and why?
A. Yes, because the role of presenter should not be performed by a junior member of the team.
B. Yes, because the roles of chair, presenter and administrator may be combined.
C. No, because the role of presenter should be performed by the team manager.
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, D. No, because the chair should be independent from the product being reviewed.
ANSWER: D
QUESTION NO: 5 - (DRAG DROP) - (Topic 1)
DRAG DROP
CONTROLLING A STAGE
Here are three activities that take place during the ‘controlling a stage’ process. Which role (A-F) should carry out each
activity? Choose only one role for each action. Each role can be used once, more than once, or not at all.
Select and Place:
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Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver
courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and
safety on construction sites. The project will deliver “capability to provide health and safety training”, including the materials
needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction
in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will
be delivered by ABC Company’s development team. All course materials will be piloted before they are used. ABC Company
will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their
operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials
and trainers have to be accredited by a government agency before courses can be delivered. ABC Company is planning to
deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
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,The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown
quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the
Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His
department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a
comprehensive training schedule. ABC Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products.
She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development
technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training
materials and gaining accreditation, in accordance with the standard course development model. Course developers in his
team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external
trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are
fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration
management. He recently led a project to consolidate all company quality systems into one quality management system and
set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company’s document
management system and now operates it across the business. She manages a team of administrators and contracts staff
when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the
courses and material. All account managers and the marketing team report to him. They promote existing training courses to
other training companies and existing customers.
End of the additional information.
QUESTION NO: 1 - (Topic 1)
The ‘classroom-based training materials’ will be used as the basis for developing the ‘e-learning course’. As a result, the
executive wants to ensure that the ‘classroom-based training materials’ are of the required standard. The executive has
asked to meet the project manager every day during stage 2 to discuss progress and identify any concerns regarding quality.
Is this an appropriate approach to applying the organization theme, and why?
A. Yes, because the executive should be available to provide ad hoc direction to the project manager.
B. Yes, because the executive should be the key decision-maker on the project, supported by other project board members.
C. No, because the senior user should be responsible for specifying the quality criteria for the training materials.
D. No, because the project manager should be given authority to manage the project on a day-to-day basis.
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,ANSWER: D
QUESTION NO: 2 - (Topic 1)
Towards the end of stage 2, the stage 3 plan is being prepared. This includes the work required to promote the new courses
to other training companies. In addition to the current ways of marketing the courses, the Sales Director wants to advertise in
trade magazines. The likely costs involved and the opportunities it may bring have been identified.
As part of the ‘update the project plan’ activity, what should the project manager be responsible for?
A. Creating time and cost tolerances for the delivery of the magazine advertisements.
B. Creating the product description, with detailed quality criteria, for the magazine advertisements.
C. Recording the effect of implementing the magazine advertisements on the overall time and cost of the project.
D. Recording changes to ABC Company risk appetite as a result of using the magazine advertisements.
ANSWER: A
QUESTION NO: 3 - (Topic 1)
The project is at the end of stage 4. The project manager has changed the benefits management approach. It now includes
all the activities necessary to measure the increased revenue. Who should approve this update?
A. Corporate management
B. Project board
C. Project assurance
D. Project manager
ANSWER: B
QUESTION NO: 4 - (Topic 1)
A quality review of the ‘marketing materials’ has started. The team manager for the ‘marketing materials’ has been unhappy
with the team’s workload throughout the project and refuses to attend the review meeting to present the material. The team
manager suggests that a new marketing team member make the presentation. However, the chair decides to represent the
marketing team and makes a list of actions to resolve later. Is this an appropriate approach to the quality review, and why?
A. Yes, because the role of presenter should not be performed by a junior member of the team.
B. Yes, because the roles of chair, presenter and administrator may be combined.
C. No, because the role of presenter should be performed by the team manager.
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, D. No, because the chair should be independent from the product being reviewed.
ANSWER: D
QUESTION NO: 5 - (DRAG DROP) - (Topic 1)
DRAG DROP
CONTROLLING A STAGE
Here are three activities that take place during the ‘controlling a stage’ process. Which role (A-F) should carry out each
activity? Choose only one role for each action. Each role can be used once, more than once, or not at all.
Select and Place:
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