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Summary Thinking through communication_sarah Trenholm_open book exam Hogeschool Utrecht

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In this summary, I talk about each key term, blue and italic ones. The summary works well for the cntrl+F function. Besides this, the document also gives examples of certain theories and phenomenons.

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Principles of communication

Communication is the process of generating meaning by receiving and sending verbal and nonverbal
symbols and signs that are influenced by multiple contexts.

Chapter 1: the communication tradition

Studying rhetoric in ancient Greece

Rhetoric: the study of communication

Rhetorics: teachers of communications

Plato: a Greek philosopher

Aristotle was his student and attended his academy

Three pillars of persuasion

Ethos: credibility, personal character

Pathos: emotions, the ability to arouse emotions

Logos: reasoning, the wording and logic of the message



The classical period (500 B.C. – 400 C.E.)

Corax and Tisias: two Sicilian Greek rhetoricians

Sophists: professional speech teachers who advertised their services by posting notices in public
places where they could find an audience

Cicero: a prominent roman politician

- Helped to create the five canons of rhetoric

The five canons of rhetoric (table 1.2)

1) Invention: research as much as you can
2) Arrangement: arrange ideas for maximum impact
3) Style: select and arrange wording carefully
4) Memory: remember what you want to say
5) Delivery: nonverbal -> the way you deliver the content

Quintilian: the last great classical theorist

- Stressed the ethical dimension of communication when he defined rhetoric as the study of
“the good man speaking well”.

Medieval (400-1400) and renaissance (1400-1600) communication

Augustine: major Christian theorist -> argued that it would be foolish for truth to take its stand
unarmed against falsehood.

- Believed people communicate through signs: something that causes something else to come
into the mind as a consequence of itself.

,Natural signs: are created by God (smoke, which causes to one think of fire)

Conventional signs: are arbitrarily created by humans (the spoken or written word)

The modern period (1600-1900)

Four approaches in the modern period

1) Classical approach: recover the insights of the great classical rhetoricians, adapting them to
modern times
2) Psychological/epistemological approach: investigating the relationship of communication and
thought, trying to understand in a scientific way how people influence each other through
speech
3) Belletristic approach: focusses on writing and speaking as art forms
4) Elocutionary approach: designed elaborate systems of instruction to improve speakers (non)
verbal presentation



Francis Bacon (1561-1626): identified four ‘idols’ or distortions that get in the way of clear thinking

Rene Descartes (1596-1650) and John Locke (1632-1704): mistrusted normal uses of rhetoric -> truth
can only be obtained through discourse that is grounded in an understanding of human rationality

George Campbell (1719-1796): combined these ideas of modern thinkers with the teachings of
classical rhetoricians.

Contemporary Period: Communication today

Two approaches to the study of communication:

- Scientific method: a belief in controlled laboratory experimentation and careful, objective
measurement.
- The rhetorical tradition: using the historical and critical methods of the humanities in their
studies, which are symbolic activity shapes public response to political and ethical issues ->
rhetoric remains a human discipline



Chapter 2: definitions, models and perspectives

A product or phenomenon can have different kinds of definitions that can be correct (example:
phone can be a product to communicate, a design of a product, or maintaining relationships)

Definition: clarifies concepts by indicating their boundaries

Objective processes of discovery: a single correct definition exists for everything

Subjective process of construction: assume that most of the things we try to define are human
constructions

Breadth: how broad or narrow we want our communication to be

Intentionality: does the sender always consciously have to communicate in order to participate in
communication?

, Sender-based: the person sending out information, either intentional or not, is the one
communicating

Receiver-based: the person observing or hearing information is the one communicator

Spoken symbolic interaction: the way people create common meaning by using symbols (words) and
share that meaning with each other

Nonverbal interaction: unspoken and often unintentional behavior. Can be accompanied by verbal
communication to create a fully interdependent meaning.



Communication sub-fields:

- Interpersonal communication: how people use the one-to-one interaction to build
relationships
- Small group communication: how small collections of people can work together to discuss
and solve a problem
- Public communication: how public speakers sway audiences
- Intercultural communication: how people from different cultures, values, understand and
accept each other
- Organizational communication: how communication plays out in business and industry
settings
- Mass communication: how messages are broadcast to large mass audiences
(newspaper/tv/radio)

Mediated interaction: messaging (E-mail, social media, whatsapp) via indirect sources where
individuals can work together as well as co-group communication



Theory: how I think things work. Proposition thus may not always be true (can be proven by testing)
-> commonly remain unproven and thus does not truly represent reality

Model: abstract representation of a process, description, of its structure or function. Models are
representations and cannot capture a process in its entirety.

- Can be useful to help us understand how a process works.

Why: trying to make sense on processes

How: explanatory (explain the process), predictive (to test a process), control
function (how to modify/control a process)

What: make assumptions, different ways to model a process, models are
incomplete by definition


Models can serve:

- Explanatory functions: dividing a process into constituent parts and showing us how the parts
are connected
- Predictive functions: allow “if….then” questions (traffic simulations)
- Control functions: show how to control a process

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