Samenvatting
Samenvatting Cross Cultural Communication
- Instelling
- Hogeschool Van Amsterdam (HvA)
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Voorbeeld van de inhoud
Crosscultural1) Which Dutch town has the most inhabitants, per capita, of Turkish descent?
Schiedam
2) In 2009, the Netherlands exported 3.7 billion flower bulbs. What country imported the most
bulbs?
United States
3) Suriname used tob e a dutch colony. When did suriname become independent from the
Netherlands?
1975
4) Which famous Dutch person said: “Somewhere we know that without silence, words lose their
meaning, that without listening, speaking no longer heats, that without distance, closeness
cannot cure”?
Henry Nouwen
5) Which European city is often used for test marketing due to its largest diversity in terms of
population and language?
Brussels
Hoofdstuk 1
1.1 Cultural competence
Cultural competence refers to an ability to interact effectively with people of different
backgrounds and cultural herritage.
Culture represents the values, norms, and traditions that effect how individuals of a
particular group perceive, think, interact, behave and make judgements about their world.
A culture shares a system of symbols, beliefs, attitudes, values, expetations and norms of behavior.
Culture – the unwritten rules that are hard to explain but need to be understood.
Discrimination is when you treat somewone who belongs to a different group less favorably.
Intracultural communication: communication that takes place between members of the same dominant
culture. (Gender, men are, woman are, actors are)
Intercultural communication: communication takes place between members of two distinct cultures
(dutch people are, americans are, belgians are)
The diversity training university international (DTUI) has isolated 4 cognitieve components for
measuring culture compentence:
1) Awareness
2) Attitude
3) Knowledge
4) Skills
In Latin America people stand a lot closer to you then the dutch do.
Research in 42 countries show Americans to be the least culturally sensitive, with the Britisch coming
in a close second. Only a very small percentage of Americans has their owns a passport.
1.3 Immigrants in the Netherlands
The largest immigrant population groups in the Netherlands hail from Turkey, Morocco, Suriname, the
Dutch Antilles and Aruba. It is important to note that the immigrant population includes every dutch
citizen born overseas and citizens with one or both parents born overseas.
The dutch Antilles consists of 2 groups: Aruba, Curacao and Boanire (just off the venezuelan coast),
and Saint Eastatius, Saba and Saint Maarten (southeast of the Virgin Islands).
,Third culture children: They take bits from the parent’s culture and bits from their new culture and
merge them into something that works for them.
You need tools to build bridges in communication. The first tool is: awareness, attitude, knowledge and
skills. The 2nd tool involves the big five. The first public mention of the model was in 1933 and it has
been researched and worked over the years.. The big five personality traits are five broad factors or
dimensions of personality discoverd through experiental research.
1.4 Personalities around the globe
(the big five) Also known as OCEAN model
Openness – Netherlands
Curious, orginal, intellectual, creative and open to new ideas. People how are open to experience.
People prefer the plain, straightforward and obvious. They are conservative and resitant to change.
Conscientiousness – Germany, Switzerland and Sweden (low in Turkey and Indonesia)
Organized, systematic, punctual, achievement oriented, and dependable. Someone has the tendecy to
demonstrate self-disipline. This person shows a preference for plannend rather dan spontanius. These
persons are also intelligent and reliable. (workaholics and perfectionist)
Extraversion – Australia (Japan is introvert)
Is characterized by positive emotions and the tendency to seek out stimulation and the company of
others. Extraverts enjoy being with people, and are often perceived as full of energy. They like to talk
in groups and are enthousiastic.
Agreeableness – Russia and Botswana (also Argentina and America)
They are friendly , generous, helpful, and willing to compromise with others.
Neuroticism – North of italy but not in the south
This is the tendency to experience negative emotions such as anger, anxiety or depression.
Somethimes it is called emotional instability.
Hoofdstuk 2
1) True or false, the Dutch speak openly about their salary with collegues and friends
False
2) True or false, business cards should include any university degree above a B.A as the dutch
have great respect and value for higher education.
True
3) True or false, in conversations with your Dutch counterparts, make sure you clarify your status
and rank in your company.
False
4) True or false, chewing gum in public and talking with your hands in your pockets is considerd
rude by the Dutch
True
5) True or false, Both at home and in the workplace, the Dutch keep their doors closed or slightly
ajar. Always knock nd wait to be invited in before entering someone’s room.
True
2.1 The Netherlands and the world
The Netherlands is one of the biggest exporters in the world.
There are 17 million dutch men and woman in the world. The Netherlands is in the top 5 foreign
investors in the United States.
The most important relationship in the Netherlands is with Germany. On the import side Dutch does
the most import with Germany, Belgium, USA and China and the export side with Belgium, Germany,
France and United Kingdom.
, A lot of people choose for the Netherlands because 160 million consumers reside within an
approximately 500 km radius of Rotterdam. The Netherlands is also known as user-friendly
transportation and ditribution infrastructure. Rotterdam is the world’s third largest port and Amsterdam
Schiphol the fourth largest passenger and third largest cargo airport in Europe.
The dutch language is spoken by only 22 million people as their native language and by 5 million as a
second language.
2.2 Dutch cultural conditioning
Dutch behavior can be traced back to calvinistic ethics. Where virtues such as honesty, humility and
frugality were highly valued.
Honesty
Openness, sincerity and truthfulness. The Dutch say what they have to say. No matter i fit hurts
someones feelings.
Humility (nederigheid)
……
Frugality (zuinigheid)
With money, about building their friendships.
2.3 How the world views the dutch
The dutch are organized. And they like punctuality also is planning very important in the Netherlands.
When doing business be honest.
2.5
Important things : be on time, between 10am and 10:30 am coffee is expected. For birthdays arrive
between 8 and 8:30 pm. Yes means yes, no means no.
Never use must in the Netherlands. The dutch like to tease. Only the dutch are permitted to make fun
of the royal family.
2.6
Hofstede’s cultural difference parameters
1) Power distance Index (PDI)
2) Individualism (IDV)
3) Masculinity
4) Uncertainty Avoidance Index (UAI)
5) Long-term orientation
Hoofdstuk 3
1) What does histeria mean in greak?
The womb
2) Which is not an official language of Switzerland?
English
3) Which language is believed by some to be the most similar to English?
Frisian
4) From what language does the word bagel come from?
Yiddish
5) From what language does the word Ketchup come from?
Chinese
Language is the spoken or written word.
Use KISS in a conversation: Keep it short and Simple.
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