MNB1601 Assignment 1 Feedback. MNB1601 - Business Management IB
There are various classification criteria for service providers. ORTIA can be classified as
providing _____________ services.
1 professional
2 mass
3 job
4 continuous
Answer: 1
QUESTION 2
ORTIA had to follow certain stages in ...
MNB1601
Assignment 1
QUESTION 1
There are various classification criteria for service providers. ORTIA can be classified as
providing _____________ services.
1 professional
2 mass
3 job
4 continuous
Answer: 1
QUESTION 2
ORTIA had to follow certain stages in the design of their services. Which one of the
m
following is NOT one of these stages?
er as
1 Screening process
co
2 Evaluation and improvement
eH w
3 Work measurement
o.
4 Concept generation rs e
ou urc
Answer: 3
QUESTION 3
o
Airport operations planning and control activities are aimed at _____________ .
aC s
1 reconciling the provision ability of the operations facility with the demand for specific
vi y re
services
2 foreseeing how technology can improve a specific operational process
3 screening the concepts based on feasibility
4 generating different ideas for new services
ed d
ar stu
Answer: 1
QUESTION 4
is
At ORTIA different techniques can be used for capacity planning and control. If ORTIA
decide to use the moving-average demand-forecasting technique, this will
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_____________.
1 be used to evaluate the effect of different capacity plans graphically
2 involve shifting the responsibility for quality from the operations-management function
to the entire business
sh
3 be based on the availability of actual demand data over preceding periods
4 involve upgrading or replacing technology when necessary
Answer: 3
QUESTION 5
Digital technologies such as the Airplane Information Management System (AIMS) tie
airplane systems together with a microprocessor and software. AIMS is an example of
process technology that performs a variety of tasks that were previously performed
This study source was downloaded by 100000828791684 from CourseHero.com on 09-01-2021 08:01:30 GMT -05:00
, manually. To perform the tasks involved in process technology effectively the
operations manager needs to do certain tasks. How many of the following are such
tasks?
a) Decide which technology or technologies to use
b) Integrate the new technology with existing operations activities
c) Continually monitor the performance of the technology
d) Upgrade or replace the technology
1 One
2 Two
3 Three
4 Four
Answer: 3
QUESTION 6
Failures in operations processes at ORTIA can occur at any time. If a failure occurs
because the workers go on strike because of wage disputes, this can be classified as a
__________ failure.
m
er as
1 supplier
2 facility
co
eH w
3 customer
4 staff
o.
Answer: 4
rs e
ou urc
QUESTION 7
Organisations such as ORTIA should have mechanisms in place to detect any failures
o
which might occur. Which of the following are such mechanisms?
a) Process-monitoring
aC s
b) Total quality monitoring
vi y re
c) Complaints
d) Feedback questionnaires
1abc
2bcd
ed d
3acd
ar stu
4abd
Answer: 3
is
QUESTION 8
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The steel, glass and plastic used by a motor manufacturer refer to which one of the
following inputs in the transformation model?
1 Information
2 Equipment and facilities
sh
3 Technology
4 Material
Answer: 4
QUESTION 9
____________ processes manufacture a limited range of products and production
occurs in lots.
1 Mass
This study source was downloaded by 100000828791684 from CourseHero.com on 09-01-2021 08:01:30 GMT -05:00
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