What are some interpersonal and communication skills required to generate and obtain reliable information?
•Active listening
•mimicry/mirroring
•self disclosure
•establishing common ground
-Motivational interviewing
Cialdini's 6 principles of persuasion (RASSCCL)
reciprocity
aut...
what are some interpersonal and communication skills required to generate and obtain reliable information
cialdinis 6 principles of persuasion rassccl
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CITP Exam 1
What are some interpersonal and communication skills required to generate and obtain
reliable information? - Answer •Active listening
•mimicry/mirroring
•self disclosure
•establishing common ground
-Motivational interviewing
Cialdini's 6 principles of persuasion (RASSCCL) - Answer reciprocity
authority
social proof
scarcity
commitment
consistency
liking
Identify interview planning considerations - Answer What do I already know?
What do I need or want to know?
What testimony or documents can this individual provide?
Potential for Miranda?
Psychological first aid - Answer You/we/I. Address needs of victim, build rapport with
victim, and provide victim services information to her/him and contact information
What is the victims rights and restitution act of 1990? - Answer Victims rights and
restitution act of 1990- services be provided to crime victims once a crime is detected by
law enforcement
What is the most important factor affecting our communication behavior? - Answer Self
concept- Being aware of our own biases, weaknesses, and strengths
What is active listening? - Answer the process of sending feedback to the speaker to
show literally and emotionally that you understand them
What is mimicry? Give an example. - Answer Subtle mimicking and display of the
interviewee's nonverbal behavior, speech rate, or linguistic patterns to improve trust.
Matching someones body language for example, sitting position, hand gestures, etc.
What is self-disclosure? - Answer revealing intimate aspects of oneself to others. This
helps build rapport and trust to the interviewee
What is establishing common ground in an interview? - Answer Finding and highlighting
similarities between you and the interviewee. This helps build rapport (Cialdini's
principle of liking)
, What are the five motivational interviewing strategies? (AAAEE) - Answer Autonomy
Acceptance
Adaptation
Empathy
Evocation
What is autonomy? - Answer right to self-determination- interviewee feels they have
some control in the interview. Make the interviewee feel comfortable and let them feel
as if they can be truthful and cooperative
What is acceptance? - Answer Listening without judgement- Leads the interviewee to
continue talking and providing information
What is adaptation? - Answer Appropriately meeting resistance and adapting to the
interviewees behavior. Can also refer to mirroring- mirror or adapt an interviewees
speech of behavior to build rapport
What is empathy? - Answer the ability to understand and share the feelings of another.
Use terms such as "you look as if, you sound as if"
What is evocation? - Answer the ways in which features of personality elicit reactions
from others. Listen to your interviewees and do not interrupt , employ reflective listening
What is reciprocity? (Cialdini) - Answer the practice of exchanging things with others for
mutual benefit. Examples- Providing food, water, smoke breaks.
We should always be the first ones to give, and make it personal to the interviewee
What is liking? (Cialdini) - Answer Highlighting similarities with you and the interviewee
to make yourself more likeable
What is commitment and consistency? (Cialdini) - Answer Aligning your behaviors with
your values. Keep your tone, message, vocabulary, etc the same throughout the
interview
What is social proof /consensus? (Cialdini) - Answer Having more trust in things that are
popular or that have been endorsed by other people. "Most people follow the rules.
Everyone makes mistakes, and most people own up to their mistakes"
What is authority/credibility? (Cialdini) - Answer When the interviewer appears to be an
expert. Know the case well, know the facts, and stay consistent in those to appear
credible
What is scarcity? (Cialdini) - Answer Desiring what is rare or may not be available for
long. Urging the interviewee to come forward with the truth before someone else does
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