Order of the inclass test!
- First: Questionaire, Nominal, Ordinal or Scale!
- Analysis: Unvariate, Bivariate: (See Image), define the important subject in the
sentence and go to data view – values 3 dots, to see if it’s nominal, ordinal or scale!
Than go to the image and find the given data like frequencies, etc.
- Biveriate: Write down the hypothesis full at first! Is it scale/scale, Nominal/scale or
norminal/nominal.
- H0 (There is no relation), H1 (There is a relation).
- *Check in SPSS the label for the full question!
- *Check Value for the answers
- Does an open question, has answers (For example likert scale, than it is scale).
Questionaire:
1. What is your age? – Ordinal no equal intervals
2. How high was your income in the past year? Not included in the tenant
satisfaction survey – Ordinal, above modal is higher ranking
3. What is your home address? – Nominal, no ranking/order
4. What is your home address? - Nominal
5. Do you expect to move within one year? – Nominal, Yes/no question
6. Could you please indicate the main reasons why you expect to move? –
Nominal, open questions
7. What is your current household situation? – Nominal, no ranking possible
8. What type of home do you live in? – Nominal, no equal measurements
9. What is your home address? – Nominal, open question.
10. What is your home address? – Nominal, open question.
11. When was your home constructed? – Ordinal, no equal scale
12. How satisfied are you with your home? – Scale, likert scale 1-10
13. Which energy label does the house have? – Ordinal, energy labels, ranking
possible
14. How satisfied are you with the amenities in your home? – Nominal, open
questions
15. How satisfied are you with the genaral areas? – Scale, 1-10
16. How satisfied are you with the facilities (schools, shops, etc.) in the area? -
Scale
17. How satisfied are you with the facilities (schools, shops, etc.) in the area? -
Scale
18. How satisfied are you with the facilities (schools, shops, etc.) in the area? -
Scale
19. How satisfied are you with the facilities (schools, shops, etc.) in the area? -
Scale
20. What is your home address? Not included in the tenant satisfaction survey –
Nominal, Open Question
21. How satisfied are you wit the parking facilities around your home? - Scale
22. How satisfied are you with the safety of your housing complex and it's
surroundings? - Scale
, 23. What score do you give the liveability of the environment? - Scale
24. How satisfied are you with the property manager? - Scale
25. How satisfied are you with the property manager? - Scale
26. How satisfied are you with the property manager? - Scale
27. How satisfied are you with the property manager? - Scale
28. How satisfied are you with the property manager? - Scale
29. Have you had contact with the property manager during the past year? –
Nominal, Yes or no question
30. How satisfied are you with the reachability of the property manager? - Scale
31. how satisfied are you with the friendliness of the property manager? - Scale
32. how satisfied are you with the knowledge of the property manager? - Scale
33. how satisfied are you wit^the responsiveness of the property manager? -
Scale
34. how satisfied are you with the compliance with agreements made by the
property manager? - Scale
35. Have you filed a complaint in the last six months? – Nominal, Yes/no
question
36. The handling of complaints in general? - Scale
37. Is there security present at your home? - Scale
38. How satisfied are you with living environment facilities? - Scale
39. Is there a caretaker / community manager present? – Nominal, Yes/No
question
40. Who supplies the caretaker / community manager – Nominal, Open
Question
41. Is there a cleaner present at your home? – Nominal, Yes/No question
42. Who supplies the cleaning? – Nominal, Open Question
43. Have you submitted a repair request in the past six months? – Nominal,
Yes/No question
44. How did you submit the last repair request? – Nominal, no ranking possible
in answers
45. After reporting the repair request, when was an appointment made with you
for inspection or repair? – Nominal, yes/no/cancelled, no ranking possible
46. How satisfied are you with the handling of your repair request? - Scale
47. Did the property manager contact you after completion of the repair to check
whether the repair was satisfactory? – Nominal, Yes/No question
48. Would you appreciate contact after completion of the repair process? –
Nominal, Yes/No question
49. Customer effort score – Ordinal/Scale, ranking possible
How many square meters are you responsible for? …… Scale
Univariate: Means 1, you ask for 1 variable for example height.
With which payback period would the organisations in the sample be willing to
invest in sustainability measures? = Univeriate and Ordinal.
Bivariate: Means 2, looking at 2 variables that has a relationship. For example height
and hair colour.
