Tentamen (uitwerkingen)
CHAPTER 5 THE SERVICE DELIVERY PROCESS
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CHAPTER 5 THE SERVICE DELIVERY PROCESSThe manner in which "operational competitiveness" is embraced by various service firms can be described by all the following stages except: (A) available for service. (B) marketing and operations. (C) journeyman. (D) distinctive competencies achieved. (E) world...
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