Samenvatting
Summary HPI4010 CPI
Summary of 27 pages for the course HPI4010 Organizing And Managing Patient Flows at UM (Summary HPI4010 CPI)
[Meer zien]Voorbeeld 3 van de 27 pagina's
Voorbeeld 3 van de 27 pagina's
In winkelwagengesponsord bericht van onze partner
Verkoper
Volgen
Voorbeeld van de inhoud
Day 2Lecture Arno van Raak
Assignments
Theory
System: Design- Implementation- Design
- System ideally established according to design
- System performance can be lower than expected or can decrease
- Then usually incremental changes are made
- This can work up to a limit
- At some point new design of system is needed
CPI (Continuous process improvement)
It is contingent whether approach for CPI is useful.
- Selection from several CPI approaches can make sense (not at random- contingent/
coherent)
- Determine: what is needed and appropriate.
So consider features of system and environment when choosing
Procedure:
- Unravel features of system and environment
- Look where improvements are needed and which and why
- Determine which CPI and which methods to use
Risk of incrementalism: changes at one location can negatively impact changes elsewhere in system.
So improve locally, thereby considering whole system.
System as defined by Deming
- Network of interdependent components that work together to try to accomplish the aim of
the system.
- A system must have an aim. Without an aim, there is no system.
- Management of a system requires knowledge of the interrelations between all the
components within the system and of the people that work in it.
- A system must be managed. It will not manage itself.
13
, - Left to themselves, components become selfish, competitive, independent profit centers,
and thus destroy the system.
- Secret: cooperation between components toward the aim of the organization. We cannot
afford the destructive effect of competition
- Aim: “A system must create something of value, in other words, results. The intended
results, along with consideration of recipients and of costs, mold the aim of the system”.
Improving processes in systems according to Deming
PDSA: Continual Improvement of Process (and product/service)
System of Profound Knowledge (SoPK): do not isolate the process from the system.
- SoPK is the outcome of integration of a number of theories that Deming developed
- Provides a map of theory for people in an organization to continually improve, with the aim
for everybody to win
All about transformation!
Transform the individual
- The individual, once transformed will:
o Be a good listener, but will not compromise
o Continually teach other people
o Help people pull away from their current practice and beliefs and move into the new
philosophy without a feeling of guilt about the past
Transformation of management
1. Create constancy of purpose for improving products and services
2. Adopt the new philosophy
3. Cease dependence on inspection to achieve quality
4. End the practice of awarding business on price alone; instead minimize total cost by working
with a single supplier
5. Improve constantly and forever every process for planning, production and service
6. Institute training on the job
7. Adopt and institute leadership
8. Drive out fear
9. Break down barriers between staff areas
10. Eliminate slogans, exhortations, and targets for the workforce
11. Eliminate numerical quotes for the workforce and numerical goals for management
12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating
or merit system
13. Institute a vigorous program of education and self-improvement for everyone
14. Put everybody in the company to work accomplishing the transformation
14
, Lean
- Value - waste (Muda)
- 5 principles according to Womack & Jones
- 8 types of waste according to Liker
- 14 principles according to Liker
Six sigma
- Data-driven, DMAIC
- Roles
TOC
- Types of constraints
- 5 steps aka POOGI
- DBR
CPI cannot be used for all healthcare aspects patient care. However, can be used for delivery of
medical equipment, catering, administering medication etc.
15
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper TCH. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €2,99. Je zit daarna nergens aan vast.
Is Stuvia te vertrouwen?
4,6 sterren op Google & Trustpilot (+1000 reviews)
Afgelopen 30 dagen zijn er 52510 samenvattingen verkocht
Opgericht in 2010, al 14 jaar dé plek om samenvattingen te kopen