ITIL (Information Technology Infrastructure Library) is a framework that helps organizations improve their IT service management practices. The latest version, ITIL V4, provides a set of best practices and a holistic approach to managing IT services through the ITIL Service Value System. By followi...
, The Information Technology Infrastructure Library (ITIL) is a framework that helps organizations
improve their IT service management practices. ITIL is based on a set of best practices that have been
proven to be effective in managing IT services. The latest version of ITIL is ITIL V4, which was released
in 2019. ITIL V4 is based on the ITIL Service Value System (SVS), which is a holistic approach to
managing IT services. In this article, we will explore ITIL V4 in more detail and provide an overview of
the key concepts, principles, and processes that are outlined in the framework.
What is ITIL V4?
ITIL V4 is a framework that helps organizations improve their IT service management practices by
providing a set of best practices that have been proven to be effective in managing IT services. ITIL V4
is based on the ITIL Service Value System (SVS), which is a holistic approach to managing IT services.
The SVS is composed of the following five components:
The service value chain: The service value chain is a series of activities that organizations use to
create value for their customers. The service value chain is made up of eight interrelated processes:
Plan, Improve, Engage, Design and Transition, Obtain/Build, Deliver and Support, and Retire.
The four dimensions of service management: The four dimensions of service management are
organizations and people, information and technology, partners and suppliers, and value streams
and processes. These dimensions are interdependent and must be considered together in order to
effectively manage IT services.
The guiding principles: The guiding principles of ITIL V4 are a set of general guidelines that
organizations should follow when implementing the framework. These principles include focusing on
value, starting where you are, working holistically, progress iteratively, and collaborating and
promoting visibility.
The practices: The practices of ITIL V4 are the specific activities and processes that organizations use
to implement the framework. There are 34 practices in ITIL V4, which are grouped into four
categories: General Management Practices, Service Management Practices, Technical Management
Practices, and Security Management Practices.
The service value system: The service value system is the overall system that organizations use to
design, transition, and operate services. It includes the service value chain, the four dimensions of
service management, the guiding principles, and the practices.
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