Samenvatting

Summary of Communication, Organization & Management (COM ) - includes everything for the exam

12 keer verkocht

Instelling
Vrije Universiteit Amsterdam (VU)

A complete summary of all lectures, the workgroups and the book. All information in this document is needed for the COM exam. I passed the course with an 8.

[Meer zien]

Voorbeeld 3 van de 25 pagina's

Bekijk voorbeeld

Heel boek samengevat? Nee
Wat is er van het boek samengevat? Ch5, 11, 15, 16
Geupload op 11 januari 2023
Aantal pagina's 25
Geschreven in 2022/2023
Type Samenvatting

mechanic
organic
organisational structure
bureaucracy
paradigm
management
intepretivist paradigm
functionalist paradigm
magic
motivation t
radical structuralist paradigm
political wheeling and dealing

Volgen

AnneZon Lid sinds 2 jaar 58 documenten verkocht

€13,99

In winkelwagen

Op verlanglijstje

100% tevredenheidsgarantie
Direct beschikbaar na je betaling
Lees online óf als PDF
Geen vaste maandelijkse kosten

Communication,
Organization and
Management
Complete Summary of Exam Content
(including all lectures and workgroups
notes of 2022)

©2022 A. Arp All Rights Reserved

,HC1 Introduction
Organization = people working collectively for a common purpose/ an organized group of people
with a particular purpose.

2 models organizational design:
1. Mechanistic model = Fayol; organization seen as machines. Emphasized importance of
production and efficiency.
• Formal = extent to which rules, procedures are written and enforced.
• Centralized = extent to which authority makes decisions retained in top
management.
• Complex = number of different jobs and/or units within an organization.
• Stable and simple environment. Hierarchical.
Principles of Fayol:
1) Specialization = specialization is best means of making use of individuals.
2) Unity of Direction = jobs should be grouped according to specialty.
3) Authority and Responsibility = delegation and accountability are key.
4) Scalar chain = route for vertical communication
5) Bureaucracy = Weber; organizational structure characterized by regulatory
procedure, division of responsibility, hierarchy and impersonal relationships. Without
participation by the governed.
Operating principles:
I. Rationalization (work regulated via procedures & rules)
II. Formality (focus on standardization of processes)
III. Specialization → have only one job
IV. Hierarchy → top-down management of low-skilled workers
V. Universal access, but no individual control
Critiques:
• De-humanizing effect on employees, customers and patients.
• Little room for ‘human beings’(powerlessness, meaninglessness and self-
alienation)
• Inflexible / rigid
• Inefficient and viscous
• Differentiation and disintegration
• Limited rationality (goal rationality)
• Limited morality (value rationality)
Why hospitals bureaucratic?
• Standardization of processes: clinical guideline practices, care pathways
• Highly specialized
• Hierarchy: slow, stifles innovation and difficult to provide clear management
directives (misfit cultures of autonomous professionals).
• Universal access, but no individual control → supply-driven vs demand-
driven health care.
1900-1950 = traditionally, health professionals had much autonomy; isolated work.
No external autonomy: ‘butchers inspects his own meat’. Inefficient. No standards or
routines: provided care dependent on individual health professionals.
- Call for more transparency and governance. Voice and choice. From supply-
driven to demand-driven → new public management (market).
New Public Management = strengthening position of healthcare consumers.
Achievements are tangible: in contrast to esoteric professional knowledge.
Accountability not solely horizontal anymore (role of insures). Improvement of
performance.

1

, - (Management of) health care organizations is becoming increasingly important.
Professionals are embedded in an organization.
- Creates tension between relation of professionalism and management. Differ in
how the organization acts and what they think
is important.

Substantial component: scientific knowledge,
skills, experience, service ethics
Political component: professional association,
controlled access, autonomy, horizontal
accountability.

Health care is monitored by inspectorate (government; ministry health and sport).
Consumer choice, competition between insurance companies to compete for
enrollees and negotiation for good quality of good price (between insurers and
health care providers).
Market failure in health care:
- Health care is not a business
- Insufficient competition to offer high quality care at best price
- No direct interaction between supply and demand, but mediated by third party.
Health insurance is third party.
- Increased accountability → bureaucracy revisited.
2. Organic model = Gore; emphasizes the importance of adaptability and development.
Relatively informal, decentralized and simple. Tasks, authority and routines are constantly
redefined. ‘flat’ organizations (non-hierarchical). Complex and dynamic environment.

3 key concepts when comparing models:
1. Formalization = extent to which rules, procedures and other guides to action are written and
enforced.
2. Centralization = extent to which authority to make decisions is retained in top management.
3. Complexity = number of different jobs and/or units within an organization. More simple in
organic models.

2

Dit zijn jouw voordelen als je samenvattingen koopt bij Stuvia:

Bewezen kwaliteit door reviews

Studenten hebben al meer dan 850.000 samenvattingen beoordeeld. Zo weet jij zeker dat je de beste keuze maakt!

In een paar klikken geregeld

Geen gedoe — betaal gewoon eenmalig met iDeal, creditcard of je Stuvia-tegoed en je bent klaar. Geen abonnement nodig.

Direct to-the-point

Studenten maken samenvattingen voor studenten. Dat betekent: actuele inhoud waar jij écht wat aan hebt. Geen overbodige details!

Veelgestelde vragen

Wat krijg ik als ik dit document koop?

Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.

Tevredenheidsgarantie: hoe werkt dat?

Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.

Van wie koop ik deze samenvatting?

Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper AnneZon. Stuvia faciliteert de betaling aan de verkoper.

Zit ik meteen vast aan een abonnement?

Nee, je koopt alleen deze samenvatting voor €13,99. Je zit daarna nergens aan vast.

Is Stuvia te vertrouwen?

4,6 sterren op Google & Trustpilot (+1000 reviews)

Afgelopen 30 dagen zijn er 67479 samenvattingen verkocht

Opgericht in 2010, al 15 jaar dé plek om samenvattingen te kopen

Begin nu gratis

Samenvatting

Summary of Communication, Organization & Management (COM ) - includes everything for the exam

Document informatie

Onderwerpen

Gekoppeld boek

Meer samenvattingen voor studieboek

Geschreven voor

Verkoper

Ontvangen beoordelingen

Voorbeeld van de inhoud