NHA CEHRS Final practice test review Questions & answers 2023
how does the registration process begin in an outpatient setting?
what does a front staff member do once they obtain information from a new patient?
what does a front staff member do once they obtain information from an establ...
NHA CEHRS Final practice test review
Questions & answers 2023
how does the registration process begin in an outpatient setting? - ANSWER-when a new patient calls
the office for an appointment to see a provider.
what does a front staff member do once they obtain information from a new patient? - ANSWER-they
create an account that includes the patient's identity, medical condition, and insurance/payment info.
what does a front staff member do once they obtain information from an established patient? -
ANSWER-the staff member searches for the patient record by using demographic data
once the data is verified, followed by a review and update of the patient's insurance or third party payer,
and the guarantor on the account.
what happens once the financial data is verified? - ANSWER-the patient is given a NPP, and other
documents like an advance directive and assignment of benefit forms.
what is a notice of privacy practices (NPP) form? - ANSWER-a document that is required by law to inform
a patient how an organization will use their health care information.
what is an advance directive? - ANSWER-a legal document that contains information about a patient's
treatment choices when they are unable to make health care decisions.
what is an assignment of benefits form? - ANSWER-a patient's authorization to allow health insurance
payment to be made directly to the provider of service.
how are patients registered in an ambulatory setting? - ANSWER-the patient info is used to generate
wristbands, which are used for identification and can display health info.
,what are color coded wristbands? - ANSWER-they are used to alert providers of allergies, blood type, or
DNR.
what clinical information are entered by providers and support staff? - ANSWER-review of systems,
physical examination, diagnosis, and treatment are all included in an encounter note.
what is internal data? - ANSWER-it is recorded by providers(sometimes patients) during an encounter.
what is included within internal data? - ANSWER-financial information entered during scheduling and
patient registration to enable reimbursement for services.
what is external data? - ANSWER-(digital images, lab results) often starts outside the office where the
patient record lives.
directing info into the patient's electronic record helps create complete record of the patient
what is common to find in a fully integrated EHR environment? - ANSWER-only electronic
documentation of all patient care data, these organizations might maintain paper records only from
before the EHR was adopted.
what do patient kiosks allow? - ANSWER-patients to sign into the waiting room using a computer.
this enables patient demographic data to be available in the system before they are called.
the preloaded clinical data is displayed to the provider as a starting point to engage the patient in care.
what are peripheral devices? - ANSWER-ex: bar code scanners, cameras, printers, signature pads, fax
machines.
they are used to obtain and record patient info, especially when transitioning from paper-based
transactions to electronic systems.
, what are electronic signatures used to do? - ANSWER-capture patient signatures.
they record patient acknowledgements and consents for treatments, as well as patient responsibility for
service charges.
what does the practice management software keep record of? - ANSWER-appointments, hence no paper
logs or books.
can be used to complete patient registration as well.
how is patients insurance documentation verified? - ANSWER-through web portals
what is the responsibility of the front staff? - ANSWER-to schedule appointments and perform patient
check ins.
what can the clerical staff assist with? - ANSWER-coding or billing of services provided during an
encounter
how do some offices start the workflow? - ANSWER-with patient-entered data where the patient logs in
and populates PREregistration
what happens once the info is verified by the front desk? - ANSWER-the patient's arrival is electronically
confirmed and a notification is generated to inform the provider that the patient is ready to be seen
what are electronic devices used to measure? - ANSWER-the patient's vital signs, and results, as they are
immediately recorded into the EHR.
who can see a patient's EHR? - ANSWER-anyone involved in the treatment of the patient, the subjective
and objective data at the point of care can be seen by other providers.
what if a provider requests a referral? - ANSWER-a template can be used to enter the info for the
referred provider to review.
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