Document gets 83% with evidence from the article for each point of the R.R.I revised criteria plus a simplified table with all the answers. This is a supporting document, not a memo. Link to download article included. ARTICLE USED: Harry, N. (2021) Call centre Agents' emotional intelligence.....
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To access article use this URL:
https://drive.google.com/file/d/1cLHnyPVUnWG2Cx3SVOS
0SyJGiCYAsIhY/view?usp=share_link
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AT THE END OF THIS DOCUMENT IS A TABLE WITH ALL THE
ANSWERS
HOW TO USE THE RESEARCH REVIEW INVENTORY (revised)
The review inventory consists of a number of items, numbered sequentially from 1 up to 58.
For research proposals: 1-45.
You can download the UNISA version on MyUnisa. Document title: “Review Log for the
Research Review Inventory MS WORD FILE Unisa HMPYC80”.
RATING SCALE :
Items should be reviewed and rated on a three-point rating scale from 1 to 3.
The ratings are defined as follows:
1: Absent, incorrect, or completely wrong.
2: Only partially addressed. It does not attain the item requirement or criteria.
3: Sufficiently up to standard in terms of the item criteria.
Every relevant item should be reviewed and rated on this three-point scale (1 to 3).
KEEP A RECORD OF YOUR ANSWERS
Use the R.R.I. (revised): Review Log to document and keep a record of your ratings ON THE
ONLINE SITE
REVIEWER COMMENTS AND THE FEEDBACK REPORT
Each rating is associated with general comments.
For example, suppose a reviewer reviews a particular proposal and gives a rating of “3” for the
clarification of the proposed study. The general comment would be: “The research question is
formulated. A research question is derived from the research issue.”
IMPORTANT NOTES
Remember, where the item criterion is not explicitly addressed then allocate a low rating (1).
Good academic writing is clear and transparent. If a reader needs to guess at whether an issue
has been implemented and addressed or not, then the writing is neither clear nor transparent.
Only give a high rating (3) if the item criteria have been explicitly addressed.
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ANALYSIS OF ASSIGNMENT 3 ARTICLE:
A. THE TITLE
Title of the article:
______________________________________________________________________________________________________________
01. The title contains at least one central psychological construct from the research proposal or
study.
What is a psychological construct?
Intelligence, motivation, anxiety, and fear are all examples of constructs. In psychology, a
construct is a skill, attribute, or ability that is based on one or more established theories.
ANSWER
TITLE =Call centre agents’ emotional intelligence as predicators of their exhaustion and
professional efficacy: Read online: The moderating effect of meaningfulness (Harry, 2021,
pp.1).
Psychological construct = emotional intelligence
Therefore it meets the criteria.
=3
SUPPORTING EVIDENCE: Emotional Intelligence emerged as a major psychological
construct in the early 1990s, where it was conceptualized as a set of abilities largely
analogous to general intelligence (google)
______________________________________________________________________________________________________________
02. The title indicates the research setting or demographic information of the sample
population.
Any one of the following is sufficient: where, who, when, under what circumstances, or the
phenomenon that is being investigated.
ANSWER:
This title indicates:
who = Call centre agents’
phenomenon = emotional intelligence as predicators of their exhaustion and professional
efficacy
(Harry, 2021, pp.1).
Therefore it meets the criteria.
=3
______________________________________________________________________________________________________________
03. The title points to, or refers to, the research method, design or paradigm.
This may be signalled by a keyword or phrase such as: “lived experiences”, “perceptions”,
“attitudes”, “constructions”, “discourses”, “quasi-experimental”, “critical study”, “psychometric
properties”, “correlational study”, “inferential study”, and so on.
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