• Technology? = Something that is build and not part of the natural environment
• For the purpose of communicating and/or being communicated to / communicated with
emerging technologies follow the same pattern: Gartner Hype Cycle
1. Innovation Trigger
2. Peak of Inflated Expectations
3. Trough of Disillusionment
4. Slope of enlightenment
similarities:
• it comes with good and bad
• it doesn’t always last
• differences in adoption
• it always starts with an innovation
2 DIFFUSION & ACCEPTANCE OF TECHNOLOGY
• Journalism: the gathering, assessment, creation & presentation of news and information
• How to obtain that information? Prior to the WWW: specific client-based services,
such as Lexis-Nexis and CompuServe
2.1 HISTORY OF TECHNOLOGY
2.1.1 INTERNET
• 1969: ARPANET
o Connected 4 computers
o Oct 29: message from UCLA to Stanford
o System crashed after sending 2 letters
• 1989: Internet is born
,• The WorldWideWeb (W3) is a wide- area hypermedia information retrieval initiative
aiming to give universal access to a large universe of documents
Main RQ of article: Who are the adopters of WWW for obtaining information?
2.2 THEORETICAL MODELS
2.2.1 COMMUNICATION TECHNOLOGY DIFFUSION
• Diffusion = The process by which an innovation is communicated through certain
channels over time among members of a social system
• Innovation = An idea, practice, or object that is perceived (doesn’t have to be new, but
you have to see it as new) as new by an individual or other unit of adoption
• Channels = Two distinct ways (1) Mass Media and (2) Interpersonal Communication
• Social System = Group of interrelated agents (work, family, etc)
• Diffusion: five different adopter groups, defined by how early or how fast they adopt an
innovation
• Adoption can mean two things
1. Substitution of previous technology with new technology (e.g. journalists and WWW)
2. New technology, without substitution of previous technology
• To promote widespread dissemination of an innovation,
o Each adopter group should be targeted using different communication channels &
messages
o In the first groups: identify change agents
2.2.1.1 THE INNOVATION-DECISION PROCESS
,1. Knowledge = When an individual becomes aware that theinnovation exists & starts to
understand how it works (Example: chatGPT)
2. Persuasion = When an individual develops a positive opinion towards the innovation
3. Decision = When aware & with a positive opinion, an individual will - at some point - try
out the innovation
4. Implementation = Application of the innovation in one’s daily life, with increasing levels
of usability and easy-of-use
5. Confirmation = Continued levels of innovation use & confirmation biased information
seeking
2.2.1.2 ADOPTER GROUPS
• Innovators
o The first to try out technologies they perceive as new
o Risk-takers in terms of usefulness of the technology
o Very limited effort needed from marketing etc
o important for the marketing firms
• Early adopters
o Tend to be opinion leaders that feel the need to change old technologies and adopt
new technologies
o Already convinced of the usefulness of the new technology
• Early majority
o Tend to follow opinion leaders, but are not an opinion leader
o Need evidence that the new technology is useful
• Late majority
o Tend to be skeptical towards change
o Will only adopt after the majority has tried it
• Laggards
o Tend to be even more skeptical towards change
o Hardest group to get onboard
you should focus on the 16% because
they can spread to innovation and trying
to persuade the others is too much of an
effort
,
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper lunapoos02. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €8,49. Je zit daarna nergens aan vast.