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BMGT 1327 - PRINCIPLES OF MANAGEMENT – Exam Questions & Answers

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bmgt 1327 principles of management – exam questi
a business school administrator who is determining
the manager of tonys pizza had to de
encouraging worker participation in goal set

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BMGT 1327 - PRINCIPLES OF MANAGEMENT –
Exam Questions & Answers
____ is defined as getting work done through others.
Question options:

Management

Planning

Organizing

Strategizing

Controlling - CORRECT ANSWER-Management

A manager striving to improve organizational _______________ is accomplishing
tasks that help achieve organizational objectives.
Question options:

efficiency

effectiveness

functionality

synergy

productivity - CORRECT ANSWER-Effectiveness

____ is the accomplishment of tasks that help fulfill organizational objectives.
Question options:

Benchmarking

Optimizing

Satisficing

Efficiency

Effectiveness - CORRECT ANSWER-Effectiveness

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered
its chocolate bars were not suitable for the Indian markets because the candy had to
sit in direct sunlight without benefit of air conditioning and became messy. Nestlé
adopted an innovation strategy and developed Chocostick, a liquid chocolate, which
is very popular. Solving this problem involved what management function?
Question options:

,planning

meeting the competition

making things happen

organizing people, processes, and projects

leading - CORRECT ANSWER-Planning

A business school administrator who is determining what classes will be offered in
which rooms and who will teach each specific class is involved in which classical
management function?
Question options:

making things happen

organizing

controlling

motivating

leading - CORRECT ANSWER-Organizing

As the human resources manager for Spring Engineering and Manufacturing Corp.
in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high
performing employees and bolster morale during a sales-flattening economic
downturn. Radeback had to engage in which management function?
Question options:

Planning

Organizing

Leading

Controlling

Evaluating - CORRECT ANSWER-Leading

____ are responsible for creating a positive organizational culture through language
and action.
Question options:

Top managers

Middle managers

,Team leaders

Supervisors

Group facilitators - CORRECT ANSWER-Top managers

Typical responsibilities for ____ include coordinating and linking groups,
departments, and divisions within a company.
Question options:

top managers

middle managers

vice presidents

team leaders

first-line managers - CORRECT ANSWER-Middle managers

On Saturday, the manager of Tony's Pizza had to deal with an employee with a
hangover, a missing server, and an unusually large number of customers. Monday
was a slow day, and another employee fell asleep behind the prep table. Both
employees came to work not ready to work their hardest. According to what
management principle should the manager be expected to have treated these two
workers?
Question options:

principles of bureaucratic management

contingency approach to management

principles of administrative management

systems approach to management

human relations approach to management - CORRECT ANSWER-Contingency
approach to management

What are the two types of external organizational environments?
Question options:

general and the specific

public and private

global and the national

organizational and the interpersonal

, market-specific and the product-specific - CORRECT ANSWER-General and specific

Refer to Dofasco. The company's commitment to triple the bottom line and to
keeping its employees happy is indicative of Dofasco's ____.
Question options:

organizational hierarchy

general environment

organizational culture

environmental munificence

specific environment - CORRECT ANSWER-Organizational culture

Environmental ____ is affected by environmental complexity, change, and
resources.
Question options:

uncertainty

differentiation

difficulty

essence

entrepreneurship - CORRECT ANSWER-Uncertainty

Which of the following is NOT a dimension of the political/legal component of the
general environment that governs and regulates business behavior?
Question options:

legislation

competitive products

court decisions

regulation

customer-initiated lawsuits - CORRECT ANSWER-Competitive products

Which of the following is a viable strategy for changing organizational culture?
Question options:

allow employees to personalize their offices

use behavioral substitution and behavioral addition

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