Paper name: The Facilities Management Value Map: a conceptual framework
https://doi.org/10.1108/02632771011023131
Choice of paper: I chose the paper titled "The Facilities Management Value Map: a
conceptual framework" for several reasons. Firstly, as someone interested in
facilities management, I was attracted to its focus on providing a tailored conceptual
framework for this field, suggesting valuable insights and a structured approach to
understanding its complexities. Secondly, the term "value map" indicates an
exploration of how facilities contribute to an organization's value proposition, making
it highly relevant in today's competitive business environment. Lastly, the term
"conceptual framework" implies a structured and theoretical basis for understanding
the elements and relationships in facilities management, offering a foundation for
practical decision-making and strategic planning.
Abstract: The abstract provides an overview of the paper titled "The FM Value Map:
a conceptual framework," highlighting its purpose, methodology, findings, limitations,
practical implications, and originality. The study successfully tested the FM Value
Map in various case studies conducted in the Nordic countries. However, Jensen
acknowledged that the current version of the FM Value Map is not a final model but
an initial development, necessitating further testing, validation, and refinement to
enhance its accuracy and effectiveness. In summary, the abstract offers a concise
summary of the paper's objectives, methodology, key findings, limitations, practical
implications, and originality, providing insights into the potential significance and
contributions of the FM Value Map.
Introduction: The introduction presents the focus of Facilities Management (FM) on
creating added value. Through an empirical study of FM best practices in the Nordic
countries, 36 cases were analyzed to identify ways FM can add value. This led to the
development of the FM Value Map, which takes a service-related FM focus and has
been tested in workshops and aligned with FM standardization. The paper aims to
present the theory, compare it with other models, and provide empirical findings on
how the FM Value Map demonstrates added value. Future research will refine the
model and analyze FM processes for improved value creation. Overall, the
introduction provides context, outlines the FM Value Map's development and
objectives, and highlights its practical application. The usage of one source in the
introduction is not that much, therefore the introduction lacks a lot of support.
Theory: The initial section of the theory lacks sufficient support from various
sources, which undermines the understanding of value and added value concepts.
The inclusion of Jensen's own work from 2005 suggests a potential bias towards
self-promotion within the research. Moreover, the claim regarding the focus on cost
and the relationship between output and input in a business process, specifically in
terms of exchange value, lacks credible sources to validate its accuracy. Similarly,
the reference to the Service Level Agreement (SLA) lacks substantiation, casting
doubt on its validity. However, the subsequent parts that are supported by sources
provide meaningful insights. The explanation of value and the relevance of input and
output processes to the significance of the FM Value Map are coherent and logical.
