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Chapter 03 Team Communication and Difficult Conversations True / False Questions 1. The basic principles of team communication all depend on a strong speaking-centered approach. True False 2. Effective teams spend about half their time bonding by talking about social activiti...

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, Chapter 01


Establishing Credibility




True / False Questions



1. People who cheat in school are more likely to cheat in the workplace.


True False


2.
In the post-trust era, most employees have faith in their leaders and colleagues.




True False


3. Kai, who wants to be a veterinarian, has lined up a summer internship working for a local
veterinary hospital. That kind of experience will help him develop competence.


True False


4. Kelsey pursues business opportunities aggressively because she believes that doing nothing can be
very costly. Kelsey demonstrates a focus on action.



True False




1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.

,5. A manager who acts out of self-interest is more likely to be viewed as credible than one who does

not.


True False


6. Effective communicators gain trust by connecting with others.


True False


7. Nancy wants to cultivate a sense of community. Her first step should be to explain her needs to
the team.


True False


8. Someone who has an enlarged vision of those affected by his or her business activities has a sense
of accountability.


True False


9. In the phrase stakeholder view, the word stakeholder refers to someone who owns a share of the

business.


True False


10. A company president often states in her written and oral communications that she is answerable to
the people who use the company's products. By repeating this so frequently, she most likely
causes people to mistrust her.


True False




1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.

, 11. Character-based traits are instrumental in establishing trust in the workplace.


True False


12. It is the duty of government employees to act visibly, predictably, and understandably when

dealing with the public.


True False


13. In recent years, transparency has become the dominant business ethic for communications.


True False


14. Employees usually speak up when they observe potentially unethical behavior.


True False


15. In recent years, employees have increasingly judged their upper managers to be ethical.



True False


16. A person of integrity will have one set of values for his or her personal life and another set of
values for his or her work life.



True False


17. Because business problems are expensive and time-consuming to solve, experts recommend
avoiding open discussion of serious issues.


True False




1-3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.

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