Hello, this is a summary for the second years course Operational Management and Logistics on the Radboud University. I included all lectures and subjects in it. It has (in my opinion) all of the important aspects of the course. Good luck studying!
Operational Management and Logistics - Radboud University
Chapter 1:
Operations = transformation of input into output
OSCM -> operations and supply chain management
Success of producing at low costs: strategy -> processes -> analytics
Batch-base (or functional-based) workflow= You switch between making product A or B
Simultaneously (or product-based) workflow = Product A & B are made at the same time
Operations and supply chain processes -> Transform inputs into outputs
- Planning
- Sourcing
- Making
- Delivering
- Returning
Product related service: adding service to the product
System of services and products: combination of physical and intangible elements
Service- related products: Products are extra so the service is the main thing
Efficiency = doing something at the lowest possible cost
Effectiveness= create the most value for the company
Value = quality/price
Service is an intangible process which requires interactions with the customer, they are
heterogeneous (differ from day to day). They are time dependent and cannot be stored
Chapter 2:
Triple bottom line:
- Social responsibility ( fair and beneficial business practices )
- Economic responsibility ( compensate shareholders)
- Environmental responsibility ( impact of the firm to the environment )
Supply chain risk -> day to day management
Disruption risk -> natural or manmade disasters
Risk management framework:
- identify the sources
- Assess the potential impact of the risk
- Develop plan to soften risk
Productivity = how well resources are used (output/input)
- Practical productivity measure = ratio of output to a single input
- Multifactor productivity measure = ratio of some output to a group of inputs
, - Total factor measure of productivity = ratio of all outputs to inputs
Corporate strategy provides overall direction
Operations effectiveness is about performing activities at a minimum cost
Order qualifiers = dimensions that are necessary for a firm's product to be considered by
customers
Order winners = criteria from customers to differentiate the products and services of one firm
from those of other firms
Chapter 3:
Product innovations = companies continuously bring products to markets -> long term
success
Product design = an element of product innovation , it consists of the concept and the
prototype development -> crucial for success of new products
Core competency -> a firm is doing something better than another firm (VRIO)
System architect = a firm outsources product component design
Contract manufacturer = you hire a different manufacturer to deliver a finished product
Product development:
- Planning
- Concept development ( target is identified, alternative product concepts are
generalized and evaluated & concepts are developed and tested)
- System-level design ( product architecture into subsystems and components
- Design detail (specifications )
- Testing and refinement (prototypes are tested)
- Production ramp-up (product is made)
On hold, no go stage -> What to do?
Market pull products -> customer demand is the starting point
Technology push products -> organization starts with new technology an looks for a market
Platform products -> built around pre existing technological subsystems
Process intensive products -> product design can not be seen in isolation with production
design
Customized products -> new products with a little bit of existing product
High-risk products -> products with high chance of failure
Quick-build products -> many test cycles
Complex systems -> need subsystems
QFD = quality function deployment -> customer requirements -> which technology -> look at
competitors
Value engineering = to cut costs while meeting customer requirements (avoid costs in
producing products ) (( improving performance while trying to cut costs))
Value analysis = reduce costs while improving performance
, Modular products = products composed of interchangeable components
Non-modular products = about the ingredients
Fluid states = not about the bottle but about the fluid inside
Designing products for manufacture and assembly (DFMA)
- Traditional approach -> save on costs but lose on demand (we design, you built (over
the wall approach))
- Concurrent engineering -> working together
Modular product criteria:
- does the part move
- must it be of different material of be isolated
- must it be separated from other parts
DFMA: certain parts are integrated to have less parts and time to assembly and use less
material
Eco-design: incorporation of environmental considerations
service products require a lot of steps
Product development performance:
- time to market (offer products timely -> consequences for logistics)
- Productivity (costs or hours of employees)
- Quality (reliability of the product)
- Economic analysis of project = NPV
Chapter 4:
Pure projects: A self-contained team works full-time
Functional project: Responsibility lies within one functional area of the firm and employees
work part time on the project
Matrix project: people with different backgrounds are involved in the new project
Statement of work (SOW) = a written description of the objectives to be achieved
The work breakdown structure (WBS) defines the hierarchy of project tasks, subtasks and
work packages (groups of activities)
Gantt charts -> Shows the amount of time involved and the sequence of activities in a
graphic manner
Earned value management = used to evaluate project progress and identifies the activities to
be accomplished
Critical path = the path taking the longest time
PERT technique = using data to calculate the probability estimate of completion time
a= optimistic time
m = most likely time
b = pessimistic time
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper esmeevanharen. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €5,49. Je zit daarna nergens aan vast.
