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Samenvatting Boek Negotiation and Mediation
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[Meer zien]Voorbeeld 3 van de 25 pagina's
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Detailed Summary of Chapter 1: The Nature of NegotiationParagraph 1: Introduction
The chapter begins with a scenario highlighting the practical importance of negotiation in
everyday life. Chang Yang's car trouble sets the stage for discussing negotiation as a critical
skill for resolving conflicts and making decisions.
Paragraph 2: Definition and Terminology
Negotiation is defined as a form of decision-making where two or more parties attempt to
resolve their opposing interests. The chapter distinguishes between "bargaining" (competitive,
win-lose situations) and "negotiation" (win-win situations where parties seek mutually
acceptable solutions).
Paragraph 3: The Complexity of Negotiation
Negotiation is described as a complex social process. While the give-and-take process of
reaching an agreement is important, many crucial factors shaping negotiation outcomes occur
before actual negotiation starts or in the broader context around the negotiation.
Paragraph 4: The Importance of Context
The chapter emphasizes the significance of understanding the context in which negotiation
occurs. The context includes the substantive issues, the people involved, the processes they
follow, and other surrounding circumstances, all of which enrich the dynamics of negotiation.
Paragraph 5: Sources of Insight into Negotiation
Insights into negotiation come from three main sources: personal experience, media reports,
and social science research. Each source provides a different perspective and helps to build a
comprehensive understanding of negotiation.
Paragraph 6: Personal Experience
Personal experiences as negotiators and everyday negotiations in life provide practical
insights. These real-life experiences illustrate the diverse nature of negotiation scenarios and
strategies.
Paragraph 7: Media Reports
The media, including television, radio, newspapers, magazines, and the internet, offer
numerous examples of negotiations. These reports highlight key negotiation points, insights,
and applications in various contexts.
Paragraph 8: Social Science Research
A wealth of social science research has been conducted on negotiation over the past 60 years
across disciplines such as economics, psychology, political science, communication, labor
relations, law, sociology, and anthropology. Each discipline offers unique theories and
methods for studying negotiation, contributing to a richer understanding of the process.
Paragraph 9: Interdisciplinary Perspectives
Different social science disciplines examine negotiation events and outcomes from various
angles. While each perspective is limited on its own, combining them helps to understand the
complex dynamics of negotiation more comprehensively.
,Paragraph 10: Practical Application
The chapter suggests that drawing from these multiple sources of insight—personal
experience, media, and social science research—enables a more nuanced and effective
approach to negotiation. Understanding negotiation as both an art and a science is crucial for
success.
Paragraph 11: Overview of the Book
The chapter concludes with an overview of the book, outlining how the subsequent chapters
will build on these foundational concepts. The book will explore why people negotiate,
negotiation as a tool for managing conflict, and the primary processes and dynamics involved
in reaching agreements.
This detailed summary captures the main points of each paragraph in Chapter 1, providing a
comprehensive understanding of the foundational concepts in negotiation.
, Chapter 2: Strategy and Tactics of Distributive Bargaining
1. The Distributive Bargaining Situation: This section introduces the concept of distributive
bargaining, emphasizing its competitive nature. It explains that distributive bargaining
involves parties with opposing interests attempting to divide a fixed amount of resources,
often leading to a win-lose situation.
2. The Role of Alternatives to a Negotiated Agreement: The importance of having alternatives
is highlighted, as they empower negotiators by providing fallback options, influencing the
bargaining power and the ultimate outcome of the negotiation.
3. Settlement Point: This paragraph discusses the settlement point, the point at which both
parties agree to a deal. It explains how both parties' target points and resistance points
influence this outcome.
4. Discovering the Other Party's Resistance Point: The section explains the significance of
understanding the other party's resistance point and methods to infer it, such as through
observation and strategic questioning.
5. Influencing the Other Party's Resistance Point: Tactics for influencing the other party's
resistance point are covered, including making persuasive arguments, providing information,
and manipulating the perceived value of alternatives.
6. Tactical Tasks: This part details the primary tactical tasks in distributive bargaining:
assessing the other party’s target, resistance point, and costs of terminating negotiations.
7. Assess the Other Party's Target, Resistance Point, and Costs of Terminating Negotiations:
The necessity of assessing these elements is stressed, as they are crucial for formulating
effective negotiation strategies.
8. Manage the Other Party's Impressions: Strategies for managing the other party's
impressions are discussed. These include controlling the information flow and presenting
oneself in a certain manner to influence the other party's perceptions.
9. Modify the Other Party's Perceptions: This section describes techniques to modify the other
party's perceptions, such as selective presentation of facts and emphasizing the costs of not
reaching an agreement.
10. Manipulate the Actual Costs of Delay or Termination: Various methods to manipulate the
actual costs of delay or termination, like imposing deadlines or using escalating commitments,
are covered.
11. Positions Taken during Negotiation: This section outlines the different positions taken
during negotiations, such as opening offers and concessions.
12. Opening Offers: The significance of the opening offer is highlighted, including how it sets
the stage for the negotiation and influences the final agreement.
13. Opening Stance: Discusses the initial stance negotiators take, whether competitive or
cooperative, and its impact on the negotiation process.
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