ITSP 134 Final exam
If using a dual or multiboot configuration, what screen appears during the boot
sequence?
Group of answer choices
Boot loader menu
OS select BIOS screen
Multi-Windows Login screen
Secure Boot OS page - ANS-Boot loader menu
Henry is sent to work with a customer at the company's satellite branch in another town.
During his visit, he notices that most of the computer users are not following the
corporate guidelines on password safety and are looking at their personal emails, which
is not allowed for security reasons.
What can Henry do about these corporate policy issues?
Group of answer choices
Confront the employees about the issue.
Ignore the security problems.
Wait until he returns to his office and inform his supervisor.
Train the employees on why these issues are security concerns. - ANS-Train the
employees on why these issues are security concerns.
When developing any project, a team needs to determine what will be done and other
statistics about the end state of the project to ensure that the project is staying on time,
on budget and on quality.
What is a word that measures these types of objectives?
Group of answer choices
Scope
Project life cycle
Protocol
Topology - ANS-Topology
What is another name for several small utility programs that are found in the Control
Panel?
Applets
Downloads
Extensions
System processes - ANS-Applets
,What type of software is used to control a computer?
Group of answer choices
Utility
Interface
Operating system
Application - ANS-Operating system
Wanda wants to find some basic information about her computer, for example, what
operating system and how much RAM are installed on her computer.
Where can Wanda find this information quickly in Windows 10?
UEFI/BIOS System information
Windows Information
System Information applet
System window - ANS-System window
Richard has been called to the human resources department to repair a desktop
computer. The colleague using the computer is currently working on the company's
payroll and wants to get their computer working quickly so that everyone will be paid on
time. While working at their desk, Richard notices that the paperwork they are entering
into the system has his coworkers' bank account information.
What should Richard do when he discovers this paperwork?
Put something over the papers so that he can't see the information.
Ask the client to remove the documents.
This information might be useful to have, so he should take a picture.
Ignore the paper and finish working on the computer. - ANS-Ask the client to remove the
documents.
John is trying to find everything on his computer associated with a new application that
he downloaded.
When using the search box in Windows 10, you can search for an app or a file or
search for its name on the web?
True
False - ANS-TRUE
Ensuring that an organization is on track and that the projects any group within a
company are going well is important. When change happens, it needs to be managed.
Which of the following is a group tasked with meeting on a regular basic to oversee
changes?
Shareholders
C suite employees
There are a number of network design approaches which might be employed to connect
together devices for the purpose of communication and sharing of resources. Which of
the following refers to those patterns in which network devices are connected?
Network topology diagram
Protocol
Topology
Project life cycle - ANS-Topology
Lane is very nervous about going to visit a client about their help desk ticket. There are
several notes from senior technicians about the client, and most of the notes are about
how difficult they are to deal with.What advice can you give Lane for dealing with this
difficult client? (Select all that apply.)
Try not to argue with themr or be defensive.
When talking with them, use clarifying statements to show them you understand the
problem.
Don't dismiss what they say the problem might be.
Just ignore them and get to work on the computer. - ANS-Try not to argue with themr or
be defensive.
When talking with them, use clarifying statements to show them you understand the
problem.
Don't dismiss what they say the problem might be.
Marian is assisting a user with connecting to the Active Directory (AD). The user
requires a specific account in order to be able to use and connect to the directory
database. Which of the following would the user need as their domain-level account on
the corporate network?
Group of answer choices
Network ID
Azure Active Directory (Azure AD or AAD)
VPN
Local Account - ANS-Network ID
Which products are considered to be hypervisors? Select all that apply.
VMware Player
Virtual PC
Client Hyper-V
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