ITSP 134 chp. 20-21
Andy would like to edit one of the files within the Linux VM. He uses the terminal to
locate the file and then runs a command that opens a direct path for editing the file.
What command did Andy run to edit the file?
cp
chown
nano
rm - ANS-nano
A user calls into a service desk due to their data not being backed up from their Mac to
iCloud. The user wanted to know if there was another method, they may be able to save
these important files. John is more than happy to assist as a service technician. He can
provide a solution that is built-in and that will automatically back up user-created data,
applications, and the entire macOS system.
What utility John is using to back-up the information?
Time Machine
Apple Menu
Startup Items
Printers & Scanners - ANS-Time Machine
Time Machine is a built-in backup utility that automatically backs up user-created data,
applications, and the entire macOS system.
Steven is using the main MacBook in the office to check his email before leaving the
office for the day. Using his Login, Steven's email application automatically launches
once signed in. Steven is able to quickly check his email and head out for the day.
What is the process of signing in and having applications automatically open afterwards
called?
Keychain
Login Items
Startup Items
iCloud - ANS-Login Items
Login Items automatically launches programs after a user logs in.
Paul has gone through a power outage and was currently working on a company project
for 3 hours and has had no backup disk. Luckily Paul remembers that Time Machine
stores backup copies, that are locally created, modified, or deleted files on the hard
drive. Once Paul was reconnected to the backup disk, the data was restored. What is
this called?
,Time Machine
Spotlight
Snapshots
Network - ANS-Snapshots
When a Mac is not connected to the backup disk locally, Time Machine stores backup
copies of created, modified, or deleted files on the hard drive.
Louis is not able to open a specific app that requires the latest version of macOS. She
knows that the system is updated, and she still receives the same message. Louis goes
into her settings and has the latest macOS installed from the Internet. This action
resolves the issue she was having with the application.
What is the process described called?
Safe Mode
First Aid
Reinstall macOS - ANS-Reinstall macOS
The latest macOS that was installed on the computer is downloaded from the Internet
and reinstalled
Susan is in the process of setting up her new MacBook for her current job as a service
technician. She begins to setup her passwords but wants to use a password manager to
keep all her passwords in one place.
What would allow her to do so?
macOS Recovery
iCloud
Remote Disc
Keychain - ANS-Keychain
When Lauran attempts to sign into her MacBook, she receives an error message when
connecting to the company email application. This causes a Kernel Panic, and her
laptop goes through a restart. After the 3rd attempt, Lauren decides to place the device
in a different mode so that when she signs in, the email application is not automatically
launched.
What is this mode called?
Time Machine
Kernel panic
Safe Mode
Apple Menu - ANS-Safe Mode
Safe Mode in macOS loads essential kernel components and prevents startup items
and login items from launching
, A user calls the service desk to ask about installing an application on their corporate
IOS device. Samuel is able to recommend the specific application for this type of issue.
As a service technician, Samuel walks the user through the application and can safely
install the requested application.
What would this application be called?
Time Machine
Apple Menu
App Store
Disk Utility - ANS-App Store
The App Store is a central location where you can find, install, support, and update
apps.
A user calls into a service desk and receives further assistance from the technician
named Brian. The user informs Brian that they are not able to open an important file that
will be used in their presentation later today. Brian is able to use a feature found in the
Disk Utility to scan the hard drive for file system errors and repair them. Once the action
was completed the user was able to access the folder.
What is the name of this feature?
Keychain
App Store
Screen Sharing
First Aid - ANS-First Aid
First Aid is found in Disk Utility and is used to scan the hard Drive for file system errors
and repair them.
Sarah is signing in for the day in the role of a Service Desk Technician. She is able to
easily sign into her email application and corporate application and get straight to work
once her MacBook has been started up.
What are the applications that are automatically launched called?
First Aid
Login Items
Startup Items
macOS Recovery - ANS-Startup Items
Startup Items are programs that automatically launch at startup.
Larry has been asked to assist a user in placing a Tag on a very important file. Larry
remembers a technique that would allow the user to do this quickly and efficiently. He
asks the user to tap on the trackpad using two fingers. Which one of the following is this
action called?
Screen Sharing
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