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Test bank Organizational Management Chapters 1-5
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Test bank Organizational Management Chapters 1-5
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Test bankOrganizational ManagementChapters 1-5
Levels of Managers - ANSTop Managers- responsible for controlling and overseeing the entire
organization. ex: CEO's, GM
Middle Mangers- employee who manages at least one subordinator level of mangers, and
reports to a higher level manager.
First-line Manager- Describes the managements level of a company employee directly above
non-managerial workers. They generally supervise production.
Accountability - ANSThe requirement of one person to answer to a higher authority for
performance achieved in his or her area of work responsibility
Dependency - ANSBeing reliable
Effective Management - ANSMeets both performance and satisfaction goals. Performance
relates to achieving organizational goals. Satisfaction relates to quality of work life.
Quality of Work Life - ANSIncreases job satisfaction, increases retention, helps with recruitment
and helps employees balance work and their personal lives.
Upside Down Pyramid - ANSExpresses the idea that the primary function of management is to
support others in getting the work done.
Top managers support team leaders and managers who support operating workers who serve
customers and clients.
Key Functions of Management - ANSPlanning- The process of setting performance objectives
and determining what actions should be taken to achieve them.
Organizing- The process of assigning tasks, allocating resources and coordinating the activities
of individuals and groups.
Leading- The process of arousing people's enthusiasm to work hard and inspiring their efforts to
fulfill plans and accomplish objectives.
Controlling- The process of measuring work performance, comparing results to objectives and
taking corrective actions.
, Mintzberg's three roles of a manager - ANSInterpersonal Roles- How a manager interacts with
other people. (Leader, Figurehead)
Informational Roles- How a manager exchanges and processes information.
(Monitor,Spokesperson)
Decisional Roles- How a manager uses information in decision making. (Entrepreneur,
Negotiator)
Social Capital - ANSManagers build the capacity to attract, support and help from others in
order to get things done.
Katz's three essential skills of a manager - ANSConceptual Skills- The ability to think analytically
and achieve integrative problem solving.
Human Skills- The ability to work well with cooperation with other persons; emotional
intelligence- the ability to manage ourselves and relationships effectively.
Technical Skills- The ability to apply expertise and perform a special task with proficiency.
Emotional Intelligence - ANSThe ability to manage ourselves and our responsibilities effectively.
Globalization - ANSGlobalization- The worldwide independence of resource flows, product
markets and business competition.
Global Outsourcing- Purchasing products of subcontracting labor to foreign countries.
Job Migration- The shifting of jobs from one country to another.
Reshoring- Moves jobs back from foreign to domestic location.
Ethics - ANSA code of moral standards of conduct for what is "good" and "right" as opposed to
what is "bad" or "wrong."
Workforce Diversity - ANSThe composition of workforce in terms of differences among the
members, such as gender, age, race, ethnicity, religion, sexual orientation, and ableness.
Glass Ceiling Effect - ANSAn invisible barrier limiting career advancement among women and
minorities.
Self Management - ANSThe ability to understand oneself, exercise initiative, accept
responsibility and learn from experience.
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