MGT-420 Exam #1 Self Test Questions | Exploring Management || WITH ANSWERS 100% CORRECT
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MGT420
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MGT420
1. If a sales department supervisor is held accountable by a middle manager for the department's performance, on whom is the department supervisor dependent in making this performance possible?(a) Board of directors(b) Top management(c) Customers or clients(d) Department salespersons correct answer...
MGT-420 Exam #1 Self Test Questions | Exploring
Management || WITH ANSWERS 100% CORRECT
1. If a sales department supervisor is held accountable by a middle manager for the
department's performance, on whom is the department supervisor dependent in making this
performance possible?(a) Board of directors(b) Top management(c) Customers or clients(d)
Department salespersons correct answers D
2. The management function of _________ is being activated when a bookstore manager
measures daily sales in the magazine section and compares them with daily sales targets.(a)
planning(b) agenda setting(c) controlling(d) delegating correct answers C
3. The process of building and maintaining good working relationships with others who may
someday help a manager implement his or her work agendas is called _________.(a)
governance(b) networking(c) emotional intelligence(d) entrepreneurship correct answers B
5. An effective manager is someone who helps others to achieve high levels of both
_________ and _________.(a) pay; satisfaction(b) performance; satisfaction(c) performance;
pay(d) pay; quality of work life correct answers B
8. A company buys cloth in one country, has designs made in another country, has the
garments sewn in another country, and sells the fi nished product inyet other countries. This
firm is actively engaging ithe practice of _________.(a) job migration(b) performance eff
activeness(c) value creation(d) global sourcing correct answers D
11. Th e manager's role in the "upside-down pyramid"view of organizations is best described
as providing _________ so that operating workers can directly serve _________.(a) direction;
top management(b) leadership; organizational goals(c) support; customers(d) agendas;
networking correct answers C
12. When a team leader clarifies desired work targets and deadlines for a work team, he or
she is fulfiling the management function of _________.(a) planning(b) delegating(c)
controlling(d) supervising correct answers A
13. Th e research of Mintzberg and others concludesthat most managers _________.(a) work
at a leisurely pace.(b) have blocks of private time for planning.(c) always live with the
pressures of performance responsibility.(d) have the advantages of short workweeks. correct
answers C
14. Emotional intelligence helps us to manage our-selves and our relationships eff ectively.
Someonethat is high in emotional intelligence will have the capacity to _________, an ability
to think before acting and to control potentially disruptive emo-tions and actions.(a) set
agendas(b) show motivation(c) self-regulate(d) act as a leader correct answers C
15. Which of the following is a responsibility that is most associated with the work of a CEO,
or chief executive offi cer, of a large compan(a) Aligning the company with changes in the
exter-nal environment(b) Reviewing annual pay raises for all employees(c) Monitoring short-
term performance of lower-level task forces and committees(d) Conducting hiring interviews
for new college graduates correct answers A
, 9. The intellectual capital equation states: Intellectual Capital x ________________ =
Commitment.(a) Diversity(b) Confidenc(c) Competency(d) Communication correct answers
C
10. If the direction in managerial work today is away from command and control, what is it
heading towards?(a) Coaching and facilitating(b) Telling and selling(c) Pushing and
pulling(d) Carrot and stick correct answers A
4. According to Robert Katz, _________ skills are more likely to be emphasized by top
managers than by first-line managers(a) human(b) conceptual(c) informational(d) technical
correct answers B
6. _________ is the active oversight by boards of directors of top management decisions in
such areas as corporate strategy and financial reporting.(a) Value chain analysis(b)
Productivity(c) Outsourcing(d) Corporate governance correct answers D
7. When a manager denies promotion to a qualified worker simply because of personally
disliking her because she is Hispanic, this is an example of _________.(a) discrimination(b)
accountability(c) self-management(d) a free-agent economy correct answers A
1. A management consultant who advises managers to carefully study jobs, train workers to
do them with effi cient motions, and tie pay to job perfomance is using ideas from
_________.(a) scientifi c managemen(b) contingency thinking(c) Henri Fayol(d) Th eory
correct answers A
2. Th e Hawthorne studies were important in management history because they raised
awareness about the infl uence of _________ on productivity(a) organization structures(b)
human factors(c) physical work conditions(d) pay and rewards correct answers B
3. If Douglas McGregor heard an instructor complain-ing that her students were lazy and
irresponsible, he would say these assumptions _________.(a) violated scientifi c management
idea(b) focused too much on needs(c) would create a negative self-fulfi lling prophec(d)
showed contingency thinking correct answers C
4. If your local bank or credit union is a complex system, then the loan-processing
department of the bank would be considered a _________.(a) subsystem(b) closed system(c)
learning organization(d) bureaucracy correct answers A
5. When a manager puts Danté in a customer rela-tions job because he has strong social needs
and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying
_________.(a) systems thinking(b) Th eory (c) contingency thinking(d) administrative
principles correct answers C
6. Which of the following is one of the characteristics of Weber's ideal bureaucracy?(a) Few
rules and procedures(b) Impersonality(c) Promotion by privilege not by merit(d) Ambiguous
hierarchy of authority correct answers B
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