OMGT Final Exam review || ANSWERS RATED 100% CORRECT.
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The cheap objective of supply chain management is to achieve and sustain competitive advantage in the market by providing value to the customer: correct answers true
In the SCORE-DS model its diagram, is the diagram that identifies the organizations upstream and downstream supply chain: correct ...
OMGT Final Exam review || ANSWERS RATED 100%
CORRECT.
The cheap objective of supply chain management is to achieve and sustain competitive
advantage in the market by providing value to the customer: correct answers true
In the SCORE-DS model its diagram, is the diagram that identifies the organizations
upstream and downstream supply chain: correct answers true
What is the definition of flexibility? correct answers Reconfiguring systems rapidly to
manage change.
• Includes product flexibility (i.e., customization), volume flexibility (i.e., adjusting
production volumes), mix flexibility (i.e., having a variety of products), and logistics
flexibility (i.e., widespread distribution).
A supply chain may be thought of in 3 parts: correct answers sourcing, operations, and
logistics
Who developed the value chain model? correct answers Michael Porter
What are the benefits of a flexible supply chain? correct answers Protection again threats,
able to adapt quickly, and process simplification
Business process is a structed set of activities designed to produce a specific output: correct
answers Design, execute, optimize, and monitor
Ex. (Business process management consist of the following steps except..._) correct answers
Bottleneck identification
Benefits of using BPM correct answers These are benefits - Increased productivity, improved
process consistency, reduced waste
Ex. Which of the following is not a benefit of using BPM? correct answers Increased value-
added time
What is the formula for productivity? correct answers output/input
Ex. Productivity is expressed as correct answers output divided by input
Definition of benchmarking: correct answers When an organization compares products,
services, and processes against those of organization known to be leaders in one or more
aspect of their operations, they are engaging in ____.
Ex. _____ products involve no customization but ______ products completely customized
driven by actual customers orders. correct answers Make to stock & Make to order
Definition assemble to order: correct answers a production environment where a product can
be made from common components after receipt of a customer's order
, TQM is management philosophy characterized by customer driven quality that permeates the
entire organization: correct answers true
Who is the quality guru who is best known for his contribution to the 14 points of
management? correct answers Deming
Ex. The quality guru, Joseph Juran, is the best known for this contribution to the quality of
the 14 points for management. correct answers false
TQM components of customer driven quality defines 2 main types of customers: correct
answers Internal & external
Ex. The TQM component of Customer-Drive Quality defines two main types of customers,
those internal to the organization and those external to the organization. correct answers true
Which are Garvin's five approaches to defining quality? correct answers transcendent, user-
based, value-based, product-based, manufacturing based
Ex. Which of the following is NOT one of Garvin's approaches to defining quality? correct
answers process based
Definition of manufacturing based: correct answers Quality is defined by conformance to the
product design through a set of specifications
Ex. The ______ approach to quality defines quality by conformance to the product design
through a set of specifications. correct answers manufacturing based
Definition of value-based: correct answers Quality provides performance at an acceptable
price or conformance at an acceptable cost
Ex. The _____ approach to quality defines quality as providing performance at an acceptable
price or conformance at an acceptable cost. correct answers value based
Who is recognized as the quality guru for TQM? correct answers W. Edwards Deming
Ex. _______ is the most widely recognized of the quality experts and is the most recognized
individual when it comes to the philosophy of TQM. correct answers W. Edwards Deming
What is the main purpose of the ISO 9000? correct answers To create a benchmark for
quality systems
A pareto is primarily used for what? correct answers *number of defects (A diagram in bar
format that illustrates frequency of occurrence when multiple product defects are studied.)
Ex. A Pareto Diagram is primarily used for? correct answers Arranging defect number and
types to help prioritize improvements.
Supply and logistics strategy's is one of the functional strategies developed by a firm
outlining the plan of action to get goods and services to customers, as effectively and
efficiently as possible correct answers true
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