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NR222 Key Terms CH24 Terms in this set (23) Active Listening Being attentive to what the patient is saying verbally and nonverbally. The SURETY model helps demonstrate proper techniques which provide optimal facilitation. Assertiveness The ability to €8,84
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NR222 Key Terms CH24 Terms in this set (23) Active Listening Being attentive to what the patient is saying verbally and nonverbally. The SURETY model helps demonstrate proper techniques which provide optimal facilitation. Assertiveness The ability to
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NR222 Key Terms CH24
Terms in this set (23)
Active Listening Being attentive to what the patient is saying verbally and nonverbally. The SURETY model helps demonstrate proper techniques which provide optimal facilitation.
Assertiveness The ability to express feelings and ideas without judgin...
NR222 Key Terms CH24
Jeremiah
Terms in this set (23)
Being attentive to what the patient is saying verbally and nonverbally. The SURETY
Active Listening
model helps demonstrate proper techniques which provide optimal facilitation.
The ability to express feelings and ideas without judging or hurting others. Involves
Assertiveness appropriate eye contact and nonverbal communication that highlights integrity and
honesty.
The ability to be self-directed and independent in accomplishing outcomes and
Autonomy
advocating for others.
Channel The medium of communicated both verbal and nonverbal messages.
A model that is comprised of several elements which illustrate communication aspects
Circular Transactional Model and its relationships. Elements include: referent, sender and receiver, message,
channels, context, or environment.
Closed-ended Question Form of question that limits a respondent's answer to one or two words.
A lifelong learning process which is essential to establish nurse-patient relationships an
Communication deliver high-quality patient-centered care. Involves constant interaction and feedback
between a sender and receiver in order to create a purposeful relationship.
Complementary Describes a role relationship where one holds a higher position over the other.
A therapeutic communication ability that shows aptitude to understand and accept
Empathy another person's reality, accurately perceive feelings, and communicate this
understanding to the other.
Environment The setting for sender-receiver interaction.
The message a sender receives from the receiver in response to an initial message
Feedback
which was understood.
Interpersonal Variables Factors within both the sender and receiver that influence communication.
Workplace bullying; Behaviors which inhibits a colleagues work-ethic in an intentionally
Lateral Violence
harmful way.
Message The content of the communication. Includes verbal and nonverbal expressions of
NR222 Key Terms CH24
A technique that encourages patients to share their thoughts, goals, beliefs, fears, and
concerns with the aim of changing their behavior. Provides a way of working with
Motivational Interviewing
patients who may not seem ready to make behavioral changes that are considered
necessary by their health practitioners.
Form of question which invokes elaboration by letting a patient answer in more than
Open-ended Question
one or two words.
Inner human tendencies that interfere with accurately perceiving and interpreting
Perceptual Biases
messages from others.
Receiver The person who receives and decodes the message of the sender.
Referent Any stimuli/observation which motivates one person to communicate with another.
Sender The person who encodes and delivers a message to the receiver.
Widely held beliefs that people have certain characteristics because of their
Stereotypes
membership
thoughts and in a particular group.
feelings.
Symmetrical Describes a role relationship in which both parties are more equal in position.
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