BEC B6 Exam Questions & Answers 2024/2025
Business Process Management - ANSWERSA management approach that seeks to coordinate the functions of an organization toward an ultimate goal of continuous improvement in customer satisfaction
5 categories of business process management activities - ...
Business Process Management - ANSWERSA management approach that seeks to coordinate the
functions of an organization toward an ultimate goal of continuous improvement in customer
satisfaction
5 categories of business process management activities - ANSWERSDesign
- ID the existing processes and the conceptual design of how processes should function
Modeling
- introduce variables to the conceptual design for what if analysis
Execution
- design changes are implemented and key indicators of success are developed
Monitoring
- info is gathered and tracked and compared with expected performance
Optimization
- using the monitoring data and the original design, the process manager continues to refine the process
5 Techniques for business process management
Neumonic: DMAIC - ANSWERSDefine
- original process is defined as a baseline
Measure
,- indicators that will show a change to the process
Analyze
- determine the targeted or optimal improvement
Improve
- selected and implemented
Control
- monitor the improvement in real time and apply the data to the model for improevment
Process management is sometimes referred to as PDCA - ANSWERSPlan
- design the process improvement
Do
- implement the process improvement
Check
- monitor the process improvement
Act
- commit to the process and assess the degree of improvement
Measures - ANSWERSaka process metrics
can be financial or non-financial and should correlate directly to the managed process
Shared Services - ANSWERSRefers to seeking out redundant services, combining them, and then sharing
those services with a group or organization
Consolidation of redundant services creates efficiency but might also result in issues:
- service flow disruption: can create waste in transition, rework, and duplication
,- failure demand: results when a task must be performed for a second time because it was incorrectly
performed the first time
Outsourcing - ANSWERSContracting of services to an external provider
Can provide efficiences
Risks
- quality risk
- productivity
- staff turnover
- security
- language
- qualifications
- labor insecurity
Offshore Operations - ANSWERSRelate to outsourcing of services or business functions to an external
party in a different country
Double outsourcing basically
Common for
- IT
- business processes
- software R&D
- Knowledge process
Selecting improvement initatives - ANSWERSIrrational: Based on intuition and emotion
, Rational: Structured and systemaic assessments
Implementing Improvement Initiatives - ANSWERSFeatures of successful implementation activities
- internal leadership
- inspections
- executive support
- internal process ownership
Business Process Reengineering - ANSWERSRefers to techniques to help orgs rethink how work is done
to dramatically improve customer satisfaction and service, cut costs of operations and enhance
competitiveness
Fresh start
Not as popular as it was in the 90s
Business Process Management vs Business Process Reeingeering - ANSWERSBPM is based on
incremental changes
BPR is based on radical changes
Just in Time - ANSWERSAnticipates achievement of efficiency by scheduling the deployment of resources
just in time to meet customer or production requirements
Key: Inventory does not add value
Benefits
- Synchronization of production scheduling with demand
-Arrival of supplies at regular intervals throughout the production day
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