ARC Special Exam Question Pool || All Answers Are Correct 100%.
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What is the minimum time an agent is required to keep copies of each sales report and supporting documents submitted to the area bank? correct answers 2 years from the date of submission
By terms of the Agent Reporting Agreement, a full service agency location must be all of the following... cor...
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ARC Special Exam Question Pool || All Answers Are Correct
100%.
What is the minimum time an agent is required to keep copies of each sales report and
supporting documents submitted to the area bank? correct answers 2 years from the date of
submission
By terms of the Agent Reporting Agreement, a full service agency location must be all of the
following... correct answers * Open and free accessible to the public
* Held out to the public as an office for the sale of air transportation
* Staffed by citizens or nationals of the U.S., or aliens authorized employment in the U.S.
What are the MINIMUM staffing requirements for each authorized agency location? correct
answers One full-time employee with 2 years experience in either selling general travel services
to the public or supervising a business offering such services.
What is an authorized agency required to do when temporarily closing a location? correct
answers File a written request with ARC within ten (10) days of the temporary closure.
An agent is required to do all of the following... correct answers * Maintain ethical standards of
business at all times
* Identify any sales to itself an/or such other persons under common control with the Agent.
* Obtain specific permission of the carrier before using any credit card which is issued in the
name of the Agent for the purchase of air transportation for sale or resale to other persons.
All of the following will result in an Agent being subject to additional operating requirements
(i.e., increased bond, letter of credit or Cash Security Deposit, reduced ticket stock, discontinued
use of ETN's)... correct answers * Three or more dishonored drafts with no immediate
payment upon demand within any twelve month period.
* Three or more late (i.e., beyond 96 hours after notice to the Agent from ARC) weekly sales
reports within any twelve month period.
* Where the Agent has been declared in default for financial or reporting irregularities and has
refused to surrender ARC traffic documents and airline identification plates but such
If no air transportation or ancillary service transactions were made during a 7-day period
(Monday through Sunday) the agent is required to... correct answers Submit a weekly sales
report reflecting "no sales" report via IAR.
An ARC Specialist should be aware that all of the following give the appearance that there may
be, or has been, fraudulent conduct within an agency... correct answers * Failure to include in a
report all ARC traffic documents
issued through the close of the sales report period.
* Permitting blank, prevalidated, or partially written ARC
traffic documents (paper format), or ARC-issued numbers
(electronic format) to be removed from the authorized agency
,location for issuance elsewhere.
* Falsification of reports, traffic documents or other
documents.
The Agent decides to install a Satellite Ticket Printer (STP) at a client's office. Which of the
following services can be provided by the Agent at the STP location? correct answers Ticket
Delivery only
By the terms of the Agent Reporting Agreement, disputes between the Agent and ARC shall be
resolved by the... correct answers Travel Agent Arbiter
A carrier appointment may be terminated as between the Agent and any individual carrier correct
answers at any time by notice in writing from one party to the other.
Unless a carrier grants authority to the contrary, under the terms of the Agent Reporting
Agreement, a refund may be
issued by an agent correct answers only if sold by that agent and for which that agent has
issued an ARC traffic document.
According to Agent Reporting Agreement, what types of responsibilities are retained by the
home office of an agency? correct answers Full legal and financial responsibility for the
administration, staff, liability, maintenance, and operational expense of its branch location(s).
According to the Agent Reporting Agreement, what is the MINIMUM amount that NEW
agencies must post as a bond,letter of credit or Cash Security Deposit with ARC? correct
answers $ 20,000
As a manager your boss expects you to: correct answers * Reflect and support company goals
and objectives
* Reflect and support company policies and procedures
* Communicate the company's needs to employees
What is the MAXIMUM allowable time for an Agent to notify ARC of a change in the
employment status of its qualifying CAS or ARC Specialist? correct answers 45 days
The Agent is ineligible for retention on the ARC agency list if a breach of fiduciary duty
involving the use of funds of others is found by a court of competent jurisdiction to have been
committed by all of the following... correct answers * Director employed by the Agent
* Officer employed by the Agent
* Qualifying Manager employed by the Agent
Which of the following will make the Agent ineligible for retention on the ARC agency list?
correct answers The Agent's authorized agency location does not have the requisite licenses of
the jurisdiction in which located.
,For which of the following is the Agent authorized to accept or receive service of summons?
correct answers Neither the carrier nor ARC
When is it allowable to report the sale of air transportation as a credit card transaction if the
Agent bills, invoices, or receives payment in cash from the customer? correct answers Only
when the carrier has given specific permission to do
so
Which of the following are covered by the Agent Reporting Agreement? correct answers Both
home office and branch locations
The Agent is required to have a "Personal Guaranty of Payment and Performance" executed on
its behalf if any of the
following situations occur... correct answers * The Agent is subject to the additional operating
requirements of Section IX.B of the Agent Reporting
Agreement.
* ARC sends the agent a notice of financial or reporting
irregularity pursuant to Section VIII.1.a, b, or c, of the Agent Reporting Agreement.
* The Agent seeks to appeal ARC's removal of its traffic
documents and the airline plates pursuant to Section IV.A of the Agent Reporting Agreement.
When and by what means must the Agent inform ARC of its intent to change its ARC designated
bank account? correct answers Notice must be received at least seven (7) days prior to the
beginning of the affected sales period
All of the following are not acceptable means of delivering an IAR report... correct answers *
First Class mail postage prepaid
* Express Mail postage prepaid
* Personal delivery to the designated area bank
What is the earliest that ARC is allowed to present a draft to the Agent's account for monies
owed the carriers based on the
sales report submitted by the Agent? correct answers No earlier than 10 days after the close of
the sales period
When a check drawn by the area bank has been dishonored by the Agent's bank, and the Agent
does not immediately provide
a certified check or wire funds to cover the dishonored check, ARC will do all of the following...
correct answers * Prohibit the use of ARC traffic document numbers by
system providers for the issuance of ARC traffic documents (electronic format) on behalf of such
Agent
* Remove all ARC traffic documents and airline plates from all authorized locations under
common control with the Agent
* Notify the system providers to inhibit the transmission of ticketing records for the printing of
such onto ARC traffic documents (paper format) by such Agent
, The Agent Reporting Agreement allows ARC to charge a compensatory fee for all of the
following.. correct answers * Dishonored check for payment of sales reports
* Unreported and improperly reported sales
* Missing report for which the Agent does not have evidence of timely dispatch
The ARA maintains that the agency needs to keep all supporting documents and records for a
period of how many years? correct answers 2 years
What is the MINIMUM number of checks for weekly sales that the Agent may dishonor and not
make immediate reimbursement to ARC before the Agent is subjected to the requirements of
Section IX of the Agent Reporting Agreement? correct answers 3
Managers should: correct answers * Learn to delegate
* Be present
* Advocate for employees when necessary
If a manager is taking on a mentor's role you will help your employee to: correct answers * Set
long-term goals and short-term objectives
* Explore new directions to achieve goals
* Find ways to develop and grow
What will happen to the Agent if, after being declared in default pursuant to Section VIII.D of
the Agent Reporting Agreement, the Agent refuses to surrender all ARC traffic documents
(paper format) and airline identification plates? correct answers The Agent is subject to the
additional operating
requirements of Section IX of the Agent Reporting Agreement for a period of 12 months.
Where may ARC traffic documents (including ARC-issued numbers used in an electronic
format) supplied for issuance at a specified place of business covered by the Agent Reporting
Agreement be written up? correct answers At the Agent's location to which they were issued
When the Agent fails to pay a debit memo sent to it by a carrier, the carrier can do all of the
following... correct answers * Withdraw its airline identification plate
* Terminate its appointment of the Agent
* Notify ARC of its actions so that ARC can notify all
carriers and system providers
While subject to the additional operating requirements of Section IX of the Agent Reporting
Agreement, the Agent must
accomplish all of the following... correct answers * Provide a bond or letter of credit or Cash
Security Deposit in an amount equal to its net cash remittances for a current 10 week period.
* Discontinue the issuance of ARC traffic documents in an electronic format.
* Surrender all ARC traffic documents (paper format) so that it retains no more than a one month
supply at each of its locations.
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